IT Support for Education

Helping schools, colleges and universities work smarter and safer with reliable IT solutions.

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Your Trusted IT Team

The effectiveness of your IT infrastructure will impact the success, safety and efficiency of your faculty and students. Whether college, university or school, your IT department must meet increasing ICT demands. From managing school networks and services to monitoring hundreds of endpoints and smart devices. 

Lily offers tailored IT, broadband and telephony services for educational organisations seeking a better, smarter, safer learning environment. We’ll proactively support your in-house IT team or become your Managed Service Provider for all your ICT needs. Our award-winning solutions are education-centric and designed to help your digital transformation journey.


Our ICT Services for Schools & Education

IT Support

Need help managing your existing IT system? Our cost-effective support services will alleviate your IT department’s day-to-day administrative tasks. Depending on the size and needs of your academic setting, our custom IT support packages will ensure you have the best defence. Services include antispam and antivirus monitoring, web filtering, patch management, end-point protection and device backups. We also promise a 30-minute SLA for help desk requests.

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Office 365 Education

Improve productivity, teaching and learning with Microsoft Office 365 for education. Access Outlook, Word, Excel, PowerPoint and OneNote for real-time collaboration and securely store data in OneDrive. You can also host online meetings with Microsoft Teams - an ideal tool for remote classroom studies. Easily manage users, access documents from anywhere and keep data storage secure with built-in security controls.                                                    

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Cyber Security Support

No school, college or university is safe from cyber attacks. With a 44% increase in attacks in 2022, now is the time to implement robust cyber security controls. Our multi-layered approach includes real-time threat detection and firewall protection across all your PCs, laptops and servers. We’ll boost your Office 365 package with added email security and maintain endpoint security, so you’re safe wherever you work.                                               

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Cyber Essentials Certification

Protect your establishment from common cyber attacks with a Cyber Essentials certification. As Cyber Advisors, Lily can support your journey to achieving a Cyber Essentials or Cyber Essentials Plus accreditation. This certification will qualify your school for ESFA funding and ensure you have appropriate controls for handling and protecting student and faculty data. Cyber Essentials will maintain GDPR compliance and promote a widespread culture of cyber safety.

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Mobile Device Management

Every classroom, lecture hall and meeting room is powered by smart technology. Our MDM solution allows you to monitor, update, secure and wipe school desktops, laptops, smartphones and tablets at the click of a button. We’ll install apps, track data usage and set remote restrictions so your pupils stay on track during lessons. Achieve a smoother learning environment with Lily’s MDM solution.


Hosted Phone System

Get ahead of the ISDN Switch Off and transition to a hosted telephone system powered solely by the internet. Our VoIP (Voice over Internet Protocol) phone system allows you to answer and make calls from your desk phone or smartphone via a mobile app. Switching to a hosted phone system will enable flexible working, better connectivity and up to 60% savings on line rental costs.

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Superfast Broadband 

We deliver ultra-fast Wi-Fi & broadband for any small or large school or college with full-fibre broadband (FTTP). You’ll receive faster broadband speeds of up to 1GBps, allowing everyone to stream, video call and work alone without a delay. Lily’s FTTP broadband is incredibly resilient and is a popular alternative to standard fibre (FTTC) or fibre without a landline (SoGEA). It’s the best solution to pair with any of our cloud and IT solutions. 

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Why Choose Lily for Educational IT Support?

Whether you need to outsource your IT team or require extra support, Lily will help you deliver a seamless learning experience.

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Tailored IT Solutions

We tailor our ICT services to fit your institution’s needs. Choose from our selected services or opt for Lily Shield, our managed IT service that covers all the tools needed for strong IT security. We’ll also partner as your Managed Service Provider, handling all your requirements under one roof.


Expert Customer Support

For over ten years, we’ve helped organisations across sectors achieve better connectivity and communication. Our skilled team is always on hand to help you, whether in an emergency, for routine maintenance or for account checkups.


The Latest Technology

Our IT support for the education sector relies on the best telecoms and ICT solutions available. We partner with leading technology brands, including Microsoft, Gamma and e-LG, to secure the most relevant and cost-effective services to optimise your daily school operations.


You’re in Safe Hands

We’re certified in Cyber Essentials Plus, meaning we adhere to the strictest cyber security procedures and policies internally and externally. We’ll ensure any sensitive data is handled compliantly and recommend ways to protect your organisation from potential cyber threats.

Education IT Support FAQs

Information and Communications Technology (ICT) allows academic institutions to transform students' and faculty's learning and teaching experience. Choosing the right ICT provider is essential, and with Lily, we’ll help your pupils access online learning resources, collaborate with peers and join remote classes online. 

Overall, we’ll help teachers keep their classes engaged while empowering students to work safely and effectively online.

Cyber Essentials is only mandatory for institutions looking to apply for funding. For example, you must be certified to secure an ESFA education and skills contract

Cyber Essentials certificate will ensure your student and faculty’s data and safety are protected from common cyber threats. This maintains compliance with the UK GDPR, which has strict provisions for handling education data

All of Lily’s services are tailored to your institution’s ICT requirements. You can outsource select services to the Lily team or we can act as your fully managed IT team. Known as a Managed Service Provider, Lily will manage your school, college or university’s entire IT infrastructure. We’ll become an extension of your team and ensure everything is in working order.

Need an extra hand? Contact our team on 0343 507111 for a free, no-obligation quote for your school.

We partner with some of the world's leading technology brands

Why Choose Lily?

  • Multi Award-Winning Business
  • Cyber Essentials Plus certified
  • Tailored telecom and IT services
  • Work with leading technology partners
  • 24/7 emergency support options
  • 86% of Lily customers save money
  • Over 10 years sector experience
Leeds Office

Connect House, Unit A, Millshaw Business Park, Global Avenue, Leeds LS11 8PR

0343 507 1111

ScoTland Office

Unit 2c, Laurieston Industrial Estate, Old Redding Rd, Laurieston, Falkirk FK2 9JU

0343 507 1111