Improve customer service and get the insights into your teams’ call performance with our call recording and statistics software.
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Call recording software can deliver benefits to most business types. There is an ever-increasing number of applications for this technology, from staff training to performance management. Should you require it, you can opt for a solution that records 100% of calls – essential in sectors that need to retain a record for legal or compliance reasons.
The functionality of call recording software today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls; from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.
Features of the Call Recording Software with Lily:
Benefits of Call Recording Software with Lily:
The average UK company loses £12,000 a year due to missed calls. 85% of customers will never call back if their call isn’t answered. They will simply go to the next option – your competitor. Imagine if you never missed a call again; with the Lily icall suite this is the reality. Many of our customers have enjoyed increased revenue thanks to this system.
Benefits of iCall Suite:
Missed Call Reporting
Never miss a call again with a full report of all missed phone calls and telephone numbers.
Our reporting tools will help you understand the patterns of your customer calls, so you’ll know peak times vs quiet ones. With this information, you can ensure optimum staffing levels and the delivery of consistently strong service to your customers.
Record your calls and use those that stand out as prime examples for training team members. Use both good and bad examples to show staff how you expect calls to be handled.
In a surprisingly high amount of industries call recording is a mandatory requirement. With iCall suite, you can ensure your company is compliant with the latest industry regulations regarding call recording.