Improve customer service and get the insights into your teams’ call performance with our call recording and statistics software.
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Call recording software can deliver benefits to most business types. There is an ever-increasing number of applications for this technology, from staff training to performance management. Should you require it, you can opt for a solution that records 100% of calls – essential in sectors that need to retain a record for legal or compliance reasons.
The functionality of call recording software today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls; from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.
Features of the Call Recording Software with Lily:
Benefits of Call Recording Software with Lily:
Phone calls remain the preferred way of contacting businesses, creating stronger relationships and clearer communication with customers. According to BT Business, missing just one customer call could cost a business approximately £1,200 per call. With our call analytic software, you can keep track of incoming and missed calls, allowing you to gain a better understanding of your business.
Benefits of Call Analytic Software:
Identify Missed Calls
Generate reports to help you identify missed calls, allowing you to reach out to potential missed opportunities.
Display Live Metrics
Display wallboards throughout your office showing real-time statistics, allowing teams to track their performance and measure KPIs.
Understand Your Busiest Business Periods
Gain a better understanding of your business and allocate your staff accordingly depending on your busiest times.
Improve Customer Experience
Understand your clients’ journeys by tracking calls and making changes to processes where needed.