Managed IT

Our cost-effective business IT support services are aimed at meeting the unique requirements of your organisation.

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Our cost-effective business IT support services are aimed at meeting the unique requirements of your organisation.

We provide you with expert consultancy transforming your operations and driving maximum efficiency. Our dedicated help desk provides you access to a member of the team within 30 minutes during our standard office hours and our support is also available on evenings and weekends.

At Lily, we understand that the requirements and level of IT knowledge in every company is different, which is why we have four levels available to ensure we support all businesses needs – our packages are Lite, Remote, Standard and Business.

Our Lite package provides you with the essentials and more, our Remote package provides you with mobile management protection, our Standard package adds extras such as dark web scanning and our Business package gives you the ultimate protection, ensuring your business has the greatest IT defence.

All our support contracts include 24x7 Monitoring, Patching and Reporting, which alert our technical team to potential problems, enabling us to rectify these before they manifest and affect your business.

it support packages leeds


Our primary method of business IT support is our dedicated Help Desk. This service provides access to an MCP or MCSE member of staff initially or within our 30 minute SLA. Our standard operating hours are Monday-Friday 08.00-18.00 however, we have out of hours and weekend cover options available.

Lily’s quick and easy onboarding

At Lily, the process is simple, from deciding to go ahead with Lily, we’ll do the rest! We guarantee zero downtime in the switchover process, we can even offer out of hours scheduling. See how simple it is below:

Step 1

 Assign Lily as your IT management provider.

Step 2

 We take of everything for you, even liaising with your current provider.

Step 3

 Removal of all IT software from your current provider and the installation of Lily’s software, our team is on site for as long as they need to be to ensure a smooth transition.

Step 4

 Documentation of all your IT equipment and ensuring all assets are clearly labelled.

Step 5

 You are fully shielded by Lily. 

Switch and shield your infrastructure today. Don’t leave your businesses security to chance.

A complete IT protection solution with Lily Shield

IT Support

Receive unlimited support via our IT helpdesk, with 30 minute SLA's, proactive support and unlimited advice.


Using our cloud based filtering, we'll scan your mailbox for scan your mailbox for spam.

Managed anti-virus

We'll scan your network every day, with hourly updates and the ability to make exceptions where necessary.

Web protection

An effective web content filtering solution that allows both category based and user based filtering controls.

Patch management

We'll take care of all scheduled updates along with any urgent maintenance updates for security purposes.

Document back-up

We back-up all common file types and save them for one month in our cloud based storage. Back-ups are taken twice daily.

Getting started is easy. Speak to a member of our business IT support team today for more information on our complete managed service, designed to take the pressure off growing businesses.


We partner with some of the worlds leading technology brands

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Account manager support
  • 24/7 support options
Leeds Office

Connect House, Unit A, Millshaw Business Park, Global Avenue, Leeds LS11 8PR

0343 507 1111

ScoTland Office

Unit 2c, Laurieston Industrial Estate, Old Redding Rd, Laurieston, Falkirk FK2 9JU

0343 507 1111