Managed IT
Our proactive IT support services cover all areas to keep your organisation running smoothly, safely and smartly.
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Take the Hassle out of Managing your IT
Are your IT systems unreliable? Or is your in-house team struggling to keep up? Our managed IT services will free up your organisation’s time and resources so you can focus on growing your business.
At Lily, we offer cost-effective IT packages tailored to your organisation's unique requirements. We’ll bridge any in-house IT gaps, help streamline processes and ensure you stay protected.
Business IT Support Packages
Every business has different IT requirements. For some organisations, you need a Managed Service Provider to remotely manage all your IT services. For others, you might just want to offload the burden of onboarding new starters or dealing with IT maintenance tasks.
Our IT support packages are Lite, Remote, Standard or Business. Lite covers all your basic requirements, while the Business package gives you the greatest IT defence.
Our dedicated help desk is available Monday through Friday, 8 a.m. to 6 p.m. If you need support, our team will contact you within our 30-minute service level agreement (SLA). Out-of-hours and weekend cover is available, too.
Our Onboarding Process
Outsourcing your IT requirements doesn’t need to be hard. At Lily, our onboarding process is simple, smooth and stress-free.
Switch to Lily
First, assign Lily as your Managed Service Provider and choose an IT package that suits your organisation.
Set up Your IT
We’ll organise a handover with your current provider(s) to find out what software you’re using and remove and replace it with Lily Shield. We’ll also document all hardware, ensuring a clear asset register. Our team will be on-site to ensure this transition goes smoothly.
Receive Dedicated Support
We guarantee zero downtime when you switch to Lily. Once everything’s set up, we’ll start delivering on your IT services. We’ll also plan your IT roadmap, identifying ways to elevate your existing infrastructure and system.
Want to make the switch?
Speak to our team today for a free, no-obligation quote.
Managed IT Services
Whatever package you choose, you’ll have access to all our core IT services in Lily Shield to keep your business running smoothly.
IT Support
Our dedicated helpdesk offers unlimited IT support for anything you need help with. We’ll respond within 30 minutes and quickly find a solution so you can continue working without downtime.
Anti-spam
We block 99.9% of spam and malicious emails so your organisation never falls for a phishing attack. Our anti-spam software has unique filters, settings and permission levels to ensure maximum threat protection.
Anti-virus
We’ll scan your network every day for potential threats and safeguard your cloud and hardware applications. We’ll secure each access point and mitigate the risk of device and software viruses.
Document Backup
We back up all common file types in our cloud-based storage so you can remotely access them for up to one month. We back up twice daily to support instances of lost files or system failures.
Web Filtering
We’ll keep your business safe when working online using a robust web filtering tool. You can restrict harmful or distracting sites, including social media platforms, so your team can focus on work and is safe from cyber threats.
Patch Management
We’ll schedule regular software and firmware updates to improve functionality and keep everything up to date. We’ll also manage urgent maintenance updates should a security vulnerability arise.
