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Our cost-effective business IT support services are aimed at meeting the unique requirements of your organisation.
Lily deliver business IT support when you need it; keeping your data secure from spam emails and viruses, storing your valuable emails and files in our secure cloud storage, giving you control of your mobile devices with our mobile device management software and so much more.
We understand that the requirements and level of IT knowledge in every company is different, which is why we have three services levels available to ensure we support all businesses needs – our packages are Lite, Standard and Business.
Our Lite package provides you with the essentials and more, our Standard package adds extras such as dark web scanning and our Business package gives you the ultimate level of protection, covering all holes in your businesses IT defence.
Our primary method of business IT support is our dedicated Help Desk. This service provides access to an MCP or MCSE member of staff initially or within our 30 minute SLA. Our standard operating hours are Monday-Friday 08.00-18.00 however, we have out of hours and weekend cover options available.
Our IT Help Desk service can be enhanced by providing onsite IT support resources. This can be as little as a few hours per month or scheduled days on a weekly basis. Again, we tailor this offering to your need.
At Lily, all our Support Contracts include 24×7 Monitoring, Patching & Reporting, which alert our technical team to potential problems, enabling us to rectify these before they manifest and affect your business.
A complete IT protection solution with Lily Shield
Receive unlimited support via our IT helpdesk, with 30 minute SLA's, proactive support and unlimited advice.
Using our cloud based filtering, we'll scan your mailbox for scan your mailbox for spam.
We'll scan your network every day, with hourly updates and the ability to make exceptions where necessary.
An effective web content filtering solution that allows both category based and user based filtering controls.
We'll take care of all scheduled updates along with any urgent maintenance updates for security purposes.
We back-up all common file types and save them for one month in our cloud based storage. Back-ups are taken twice daily.
Getting started is easy. Speak to a member of our business IT support team today for more information on our complete managed service, designed to take the pressure off growing businesses.