Careers

Lily is the Home of Digital Transformation.

We're looking for ambitious, passionate, forward thinking people to join our ever-growing team. There couldn't be a better time to choose to work at Lily. We were voted one of the Sunday Times 100 Best Small Companies to Work For 2020 and we won 3 stars in the Best Companies Awards 2020. Finally, we were also recognised in our industry in 2020 by winning Best Company to Work For, Best Apprenticeship Scheme and Best Overall Sales & Marketing Team at the Comms Dealer Awards.  

At Lily, we take great pride in what we do. It’s why we created the S4S, our Strategy for Success. This is the blueprint to what we want to achieve as a company, including the integral role our people have to play in that success. 

We’re looking for people that represent our core values of Passion, Performance and Integrity. We want people to come on the Lily journey with us and help make our business something exceptional. We recognise we would be nothing today without the amazing team we already have at Lily, who make each day fun and exciting.

Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

We also offer exceptional rewards for our employees, including remote working, financial incentives, gym membership and trips away. In 2021, our main employee incentive includes a week long, VIP trip to Cape Town, South Africa. If you want to come along, apply for a role today!

Lily

VIEW OUR LIST OF CURRENT VACANCIES

If you’re interested in joining Lily but don’t see a current role match for you, send your CV to careers@lilycomms.co.uk and we’ll consider you for future opportunities. 

2nd Line Tech Support

Reports to: Technical Manager

Salary: £18 –25k DOE

Location: Leeds  

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s.

The team is made up of 11, including the Head of Operations to the support staff. You will report directly to the Technical Team Supervisor.

Responsibilities:

  • To provide technical support: answering support escalated queries via phone, email or remote desktop support & live chat
  • To provide 2nd line technical support queries professionally and efficiently.
  • To take ownership of fault tickets and be proactive when dealing with customer issues
  • To ensure that all SLA’s are met
  • Ensure customer is continually updated on incidents where you have ownership
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes
  • To take ownership of fault tickets and be proactive when dealing with user issues
  • To log all support requests on the ticketing platform and maintain full documentation using the relevant fault template ensuring all fields are completed
  • Support customers in the use of Lily Solutions by providing necessary training and advice
  • To allocate more complex fault tickets to a 3rd line team member
  • To identify opportunities which will ensure a customer becomes more efficient or save money in addition to this promote new products/services we offer
  • Qualify Change Management Effects and sort approval (via Change Control Process)
  • Mentor Others within the company
  • Deal with proactive tickets escalated in RMM
  • Identify opportunities from faults
  • Progress tickets to find timely resolution (tickets don’t necessarily go up the chain, we may guide other lines of support to resolution.)

About You:

We are looking for a good team player and problem solver to join our team. You should want to grow with the business and have an appetite for growing knowledge and learning new skills.

Qualifications and Technical Skills:

  • Experience of Microsoft Office 365
  • Customer Facing
  • Driving License
  • Thorough understanding of Networking
  • Exposure to Firewalls Installation (Sonicwall experience would be advantageous)

 

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Provisioning  Executive

Location 

  • Leeds 

About the team 

The team is a diverse team made up of 9 team members who all bring different experiences and perspectives to the business. The Projects department is collectively in charge of managing the installs, ensuring orders are placed correctly and the engineers have the correct kit on site. A strong work ethic runs through the team, each team member is hard working and understands they are part of a bigger team and everyone has a role to play. 

Roles and Responsibilities 

  • Managing Personal email inbox 
  • Manging stage 2 of the onboarding Process – Provisioning 
  • Placing orders in relation to all aspects of Network Services Agreement 
  • Leased Line Orders 
  • Number Porting 
  • New line Installs 
  • Broadband Installs 
  • Mobile Provisioning 
  • Updating MSL and Provisioning Tickets 
  • Working with Project Executive to manage projects 
  • To develop a good working relationship with Engineers and Internal Departments 
  • To clear jobs on the database inputting all relevant information in an accurate and timely manner. 
  • To cover team members duties as and when required. 
  • Adhere to Key Performance Indicators (KPI's) and objectives as defined. 
  • Status check all outstanding work daily. 
  • Communicate with Internal Departments via variety of medium including email and telephone. 
  • To update internal Ticketing system 

Role Requirements 

  • Excellent Time Management
  • Exceptional Organisational Skills 
  • Ability to manage workload 
  • Excellent Planning Skills 
  • Attention to detail 

About you 

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience. Having excellent time management is significantly important as you will need to manage your workload effectively in a busy environment.  

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded.  

Qualifications and Technical Skills 

Proficient in Microsoft Excel and Microsoft Word. 

Experience in the industry is preferred, as a result you of this you will have a greater understanding of the roles and responsibilities you will be performing daily. 

Client Account Manager

Job Title: Client Account Manager
Reports to: Neil Harrison and Joel Baker
Salary: £20,000-£23,000 basic plus uncapped benefits
Location: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Client Services team is at the heart of Lily as they are responsible for looking after our customers and supporting their business journey’s. Each customer is massively important to Lily, ensuring they are happy with the services they have and looking for cross sell opportunities where we can add value to their business by providing them with high quality solutions or significant cost savings.

The team is made up of 10 people from Head of Client Accounts to Account Manager’s to support members. As a Lily Account Manager, you will report to the Internal Manager of Sales and the Head of Client Services.

What the job is and your responsibilities:

As a Client Account Manager, you will be provided with your own set of customers, where you will be responsible for:

  • Retaining the customer and growing revenue on the account
  • Responding to customer queries and reporting to the relevant department
  • Building strong relationships with your accounts by understanding their businesses
  • Understanding the products, we sell at Lily
  • Negotiating new contract and payment terms
  • Building, managing and forecasting a solid opportunity pipeline
  • Meeting sales targets

About You:

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience to build rapport and develop strong relationships.

Having excellent communication skills and a problem-solving mindset is essential to get the most out of cross selling opportunities. Time management and being pro-active is also important as you will need to manage your workload effectively with the number of accounts you are provided.

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded as well as adopting to the culture and execution of the Account Development plans.

Qualifications and Technical Skills:

Experience in selling Unified Communications and other related multi-product solutions (Connectivity, Cloud, IT Managed Services and Cyber Security).

Account Management experience is preferred as you have the knowledge and skill to nurture, negotiate and sell whilst keeping the client happy.

Benefits

  • Uncapped commission
  • Pension scheme
  • 20 days holiday plus the option to buy additional holiday days.
  • Duvet day (Day of annual leave for your birthday)
  • Maternity pay
  • Onsite parking
  • Free gym membership
  • The chance of winning fantastic monthly and yearly incentives such as a trip to Cape Town, monthly £250 vouchers, source referrer commission and review incentives.

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Business Development Manager

Job Title: Business Development Manager
Reports to: Head of New Business
Salary:  £25k to £32k Plus Commission
Location: Remote Role – WFH
Head Office: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

Lily have 2 x business development roles now available for the right candidate to join a multi award winning well established B2B telecommunications company. We are offering a fantastic opportunity for someone who possesses a strong sales ability and knowledge of the telecoms / IT sector.

Joining a small and dynamic award-winning new business sales team, we nurture create and develop sales leads into opportunities and cross sell all products of the business to potential customers.

What the job is :

You will be responsible for creating new business opportunities within the business. You should be articulate, possess strong communication skills and have an ambition to succeed, with the ability to handle objections and rejection constructively. You should not be averse to generating leads even though we do provide these.

A high level of energy and drive with regards to over achieving targets is crucial.

About You:

  • Proven track record in face to face sales
  • B2B sales experience
  • You will have fixed line knowledge
  • Been working in a sales environment
  • Telephone based sales experience
  • Lead generation experience

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Dedicated account manager
  • 24/7 support options