Careers

Browse Roles

A wide variety of roles to choose from

No day is the same at Lily and we offer jobs across a range of departments, which include marketing and sales, technical support, projects and engineering to name a few. Check out all our available roles below and start your journey with us today.

If you’re interested in joining Lily but don’t see a current job match, send your CV to careers@lilycomms.co.uk and we’ll consider you for future opportunities.

Client Account Manager

Reports to: Internal Sales Manager
Salary: 20k-23k basic plus un-capped benefits
Location: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Team:

The Client Services team is at the heart of Lily as they are responsible for looking after our customers and supporting their business journey’s. Each customer is massively important to Lily, ensuring they are happy with the services they have and looking for cross sell opportunities where we can add value to their business by providing them with high quality solutions or significant cost savings.

The team is made up of 10 people from Head of Client Accounts to Account Manager’s to support members. As a Lily Account Manager, you will report to the Internal Manager of Sales and the Head of Client Services.

What the job is and your responsibilities:

As a Client Account Manager, you will be provided with your own set of customers, where you will be responsible for:

  • Retaining the customer and growing revenue on the account
  • Responding to customer queries and reporting to the relevant department
  • Building strong relationships with your accounts by understanding their businesses
  • Understanding the products, we sell at Lily
  • Negotiating new contract and payment terms
  • Building, managing and forecasting a solid opportunity pipeline
  • Meeting sales targets

About You:

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience to build rapport and develop strong relationships.

Having excellent communication skills and a problem-solving mindset is essential to get the most out of cross selling opportunities. Time management and being pro-active is also important as you will need to manage your workload effectively with the number of accounts you are provided.

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded as well as adopting to the culture and execution of the Account Development plans.

Qualifications and Technical Skills:

Experience in selling Unified Communications and other related multi-product solutions (Connectivity, Cloud, IT Managed Services and Cyber Security).

Account Management experience is preferred as you have the knowledge and skill to nurture, negotiate and sell whilst keeping the client happy.

Benefits

  • Uncapped commission
  • Pension scheme
  • 20 days holiday plus the option to buy additional holiday days.
  • Duvet day (Day of annual leave for your birthday)
  • Maternity pay
  • Onsite parking
  • Free gym membership
  • The chance of winning fantastic monthly and yearly incentives such as a trip to Cape Town, monthly £250 vouchers, source referrer commission and review incentives.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Partnership Manager

Salary: £25-30k dependent on experience
Location: Leeds

About us:
Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the role:
The Partnership Channel is a key pillar in the Lily business strategy, as there’s a huge opportunity for Lily in the SME market.
The Partnership Manager will report into the Head of Channel and take the lead on supporting our existing and new partners. The number of partners is growing each month and we have ambitious targets to achieve in the next 2 years.

This presents a huge opportunity for the successful candidate as they will be instrumental in developing these relationships to drive all of the Lily products via our partners / their clients. This offers both huge earning potential and opportunity for development; as the channel grows, we will look to recruit further partner managers leading to promotion opportunities within the existing team.

Key responsibilities:

  • Own and manage all partner relationships
  • Consistently achieve targets
  • Complete consistent review meetings with partners
  • Produce quotes and P&L reports for prospective opportunities
  • Attend sales appointments where required
  • Follow up of all partner opportunities
  • Work with the marketing team to develop, execute and manage partner marketing campaigns
  • Complete weekly and monthly reporting for forecasts, performance targets, strategy and partner activity
  • Deal with escalations when required

About You:
We are looking for someone who loves speaking to people and knows how to build rapport and develop strong relationships. Having excellent communication skills and being self-motivated is essential to get the most from the partner channel. Our partners are also customers, so it’s essential that you have strong attention to detail and consistently deliver to ensure a fantastic customer experience. You must be comfortable working to ambitious targets.

Experience and Skills:

Essential:

  • Extensive Telco and IT industry experience
  • Proven track record in channel / account management or direct sales
  • Ability to work at director level – to work on, agree and execute business plans and marketing campaigns with all partners
  • Strong networking and relationship building skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Able to multi-task, allowing you to manage your own time and workload
  • Strong numeracy skills and experience in using Microsoft 365, especially Microsoft Excel

Desirable:

  • Good knowledge of Gamma’s product set (Horizon, SIP, Connectivity)
  • Good knowledge of mobile industry (wholesale and distribution channels)
  • Knowledge of the merchant services and energy industry

We offer some great benefits including:

  • Duvet day (Day of annual leave for your birthday)
  • Free gym membership
  • Access to an EDP Health Assured
  • The chance of winning fantastic monthly and yearly incentives such as a trip to Cape Town, monthly £250 vouchers, source referrer commission and review incentives.

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Marketing Manager

Job Title: Marketing Manager
Reports to: Head of Marketing
Salary: £23,000 - £28,000 dependent upon experience
Location: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The marketing team play a huge role in the business, which we take very seriously. We are at the forefront of the ambitious growth plans for the business, with high performance expected throughout. We are the glue to the business; every department requires our attention (some more than others).

In the team we currently have three members playing their part, all with different strengths which we play to. We are looking forward to recruiting someone new into the team who likes to take on a challenge and enjoys being creative.

What the job is:

Have you got an appetite for growth?

If so, this is a fantastic opportunity to join a market leading and successful digital transformation company who have recently acquired another business in our growth expansion plans. We have a large portfolio of clients across the UK in all industries.

The marketing department is a strategic function in the organisation. As the Marketing Manager you will have three channels to support, these include generating opportunities from new and existing customers as well as growing the number of businesses who we partner with to sell our products and services.

As a marketing manager you will have the responsibility of managing the marketing team whilst overseeing promotional events and marketing activities.

About You:

Are you a creative thinker with an organised mind?

We are looking for someone with a great mindset, who loves working in a fast-paced and driven environment and who is determined to deliver results. You need to be goal oriented and have a passion to develop and support your team.

The marketing department are a close-knit team, who enjoy collaborating together to work on ideas and concepts. Lily is a people brand, having a vibrant personality and being able to work with various age groups is desired! Lily Life is fun and every day in the marketing department is different.

Responsibilities include:

  • Day to day management of marketing team (2 x Marketing Executives)
  • Project management of team marketing activities
  • Support the management team in the business growth journey
  • Launching new products and services
  • Keep all collateral up to date including the website
  • Create new literature for digital and print
  • Management of brand elements
  • Create sales collateral when requested
  • Manage social media – creating posts and any relevant graphics
  • Events management (External and Internal)
  • Support the customer journey
  • Creation of blog content for the website
  • Oversee creation of email campaigns
  • Production of internal communications material

Activities & Behaviours:

  • Excellent written and verbal communication
  • Experience of using Adobe Creative Suite preferred
  • Strong attention to detail
  • Go-getter attitude
  • Creative thinker
  • Highly organised

Please note this job description is for information only and does not form part of a contract. The above is not an exhaustive list of duties and you will be expected to perform different tasks as may be reasonably assigned to you by your manager and as necessitated by your changing role within the organisation.  We are a small team and staff are expected to be flexible in their work in order to deliver the objectives of the organisation.

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Business Development Executive

Job Title: Business Development Executive
Reports to: New Business Internal Sales Manager
Salary: £20,00- £25,000 , OTE £35,000+
Location: Leeds Head Office
Head Office: Leeds

Are you driven, and hungry for money and progression?

Do you want to kick start your career with one of the UK’s best companies to work for?

We have proudly been placed #27 in the top 100 best small companies to work for in the UK, as well as being placed in the top 20 companies to work for in the Yorkshire and Humber region.

About Us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to for small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The new business sales team play a huge role in the business, which we take very seriously. We are the start of the sales process and the first point of contact for customers. As part of the role, we nurture, create and develop sales leads into opportunities and cross sell all products of the business to potential customers.  

Lily is going through an exciting period of high growth and so we are in the process of setting up this new team; which means huge potential for both commission and career progression for those that join the team now. We are creating a team of energetic, motivated and target driven sales people who work hard but have fun. We’d love you to join us!

What the job is:

The primary focus of this role is to make outbound telephone calls to a targeted database of potential Lily customers, to generate new business opportunities for the sales team.

We offer a great basic with OTE £35,000+ and regular, additional incentives.

Within the role you will need to:

  • Self-source leads for the sales team to pursue.
  • Manage the database to spot opportunities, understand market changes and gain knowledge of on-going and future business requirements.
  • Create customer relationships and develop new contacts within the database for sales targeting.
  • Achieve personal targets, team targets and KPI’s.
  • Present our company to potential clients.

Benefits at Lily:

  • Structured Induction Programme
  • In-house training via our Lily Performance Academy
  • Personal performance plan
  • Extra income opportunities on top of salary and commission
  • Purchase additional holidays
  • ‘Duvet day’ for your birthday
  • Company incentives such as bike to work scheme and a monthly £15 contribution to your gym membership
  • Lily Life – actively run fun company events
  • Company pension
  • Access to an Employee Assistance Programme for wellbeing support

About You:

Are you an outgoing, confident individual who enjoys a challenge? Do you possess a strong sales ability and have previous knowledge of the telecoms/IT sector? Have you got a ‘can do/no quit’ attitude?

To be successful in this role, you will ideally have previous sales experience developing leads. You will be a good relationship builder as you will also be responsible for continuous business from your accounts. A new business salesperson who is capable of self-generating their own leads ad opportunities will thrive in this role and make a lot of money.

Although previous experience in the telecoms/IT sector is preferred, having the right attitude, motivation and commitment is more important as we are able to provide full training to the right candidates.

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

3nd Line Tech Support

Reports to: Technical Manager

Salary: Depending on experience

Location: Leeds  

About Us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the department:

The Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s.

The team is made up of 11, including the Head of Operations to the support staff. You will report directly to the Technical Team Supervisor.

Key Responsibilities:

  • Resolve high level technical issues both directly from customers and through technical escalation
  • 3rd Line Support, Windows Server administration, Active Directory, Exchange, Virtualisation, Networking technologies
  • Maintain a high-level of knowledge on all supported customers and their environments
  • Troubleshoot server and network performance and make recommendations
  • Manage backup and disaster recovery systems and processes
  • Manage firewalls and network security
  • Keep operational documentation up-to-date
  • You'll provide the senior escalation point for customers and other members of the team.

The role would be both office & road based with customer visits when required, the candidate must be able to speak with stakeholders comfortably, also be able to nurture the team.

About You:

We are looking for a good team player and problem solver to join our team. Experienced working within an infrastructure support role, with a strong background within it. An industry recognised qualification would also be highly beneficial.  We are looking for someone who ideally has experience within an MSP environment with a keen eye on the delivery of support across the base & delivery of projects.

Experience and Skills:

  • Microsoft Server 2012, 2012R2, 2016, 2019
  • Exchange 2010 and above
  • Office 365/Migrations
  • Virtualisation within Hyper-V & VMware
  • Remote desktop services
  • Network and firewall management
  • Backup and recovery systems and processes
  • SharePoint Administration
  • SonicWALL experience

We offer some great benefits including:

  • Duvet day (Day of annual leave for your birthday)
  • Free gym membership
  • Access to an EDP Health Assured
  • The chance of winning fantastic monthly and yearly incentives such as a trip to Cape Town, monthly £250 vouchers, source referrer commission and review incentives.

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

2nd Line Tech Support

Reports to: Technical Manager

Salary: £18 –25k DOE

Location: Leeds  

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s.

The team is made up of 11, including the Head of Operations to the support staff. You will report directly to the Technical Team Supervisor.

Responsibilities:

  • To provide technical support: answering support escalated queries via phone, email or remote desktop support & live chat
  • To provide 2nd line technical support queries professionally and efficiently.
  • To take ownership of fault tickets and be proactive when dealing with customer issues
  • To ensure that all SLA’s are met
  • Ensure customer is continually updated on incidents where you have ownership
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes
  • To take ownership of fault tickets and be proactive when dealing with user issues
  • To log all support requests on the ticketing platform and maintain full documentation using the relevant fault template ensuring all fields are completed
  • Support customers in the use of Lily Solutions by providing necessary training and advice
  • To allocate more complex fault tickets to a 3rd line team member
  • To identify opportunities which will ensure a customer becomes more efficient or save money in addition to this promote new products/services we offer
  • Qualify Change Management Effects and sort approval (via Change Control Process)
  • Mentor Others within the company
  • Deal with proactive tickets escalated in RMM
  • Identify opportunities from faults
  • Progress tickets to find timely resolution (tickets don’t necessarily go up the chain, we may guide other lines of support to resolution.)

About You:

We are looking for a good team player and problem solver to join our team. You should want to grow with the business and have an appetite for growing knowledge and learning new skills.

Qualifications and Technical Skills:

  • Experience of Microsoft Office 365
  • Customer Facing
  • Driving License
  • Thorough understanding of Networking
  • Exposure to Firewalls Installation (Sonicwall experience would be advantageous)

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Telecoms Technician

Telecoms Technical Support – Nights / Twilight
Reports to: Technical Manager
Salary: £25-30k DOE
Shift Pattern – Night Shift / Twilight
Location: Leeds (Office based)

About us:
Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.
At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:
The Telecoms Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s. You will report directly to the Nights Technical Team Supervisor.

Responsibilities:

  • To provide telecoms technical support: answering support escalated queries via phone, email or remote desktop support & live chat.
  • To provide technical support queries professionally and efficiently.
  • To take ownership of fault tickets and be proactive when dealing with customer issues
  • To ensure that all SLA’s are met
  • Ensure customer is continually updated on incidents where you have ownership
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes
  • To take ownership of fault tickets and be proactive when dealing with user issues
  • To log all support requests on the ticketing platform and maintain full documentation using the relevant fault template ensuring all fields are completed
  • Support customers in the use of Lily Solutions by providing necessary training and advice
  • To allocate more complex fault tickets to a 3rd line team member
  • To identify opportunities which will ensure a customer becomes more efficient or save money in addition to this promote new products/services we offer
  • Qualify Change Management Effects and sort approval (via Change Control Process)
  • Mentor Others within the company
  • Deal with proactive tickets escalated in RMM
  • Identify opportunities from faults
  • Progress tickets to find timely resolution (tickets don’t necessarily go up the chain, we may guide other lines of support to resolution.)

About You:
We are looking for a good team player and problem solver to join our team. You should want to grow with the business and have an appetite for growing knowledge and learning new skills.

Qualifications and Technical Skills:

  • Experience of Microsoft Office 365
  • Customer Facing
  • Understanding of Networking
  • Exposure to Firewalls Installation (Sonicwall experience would be advantageous)

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Additional pay:

  • Commission pay

Benefits:

  • Additional leave
  • Bike to work scheme
  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • Referral programme

Schedule:

  • Night shift
  • Weekends

Experience:

  • Telecommunication: 2 years (preferred)

Shift availability:

  • Night shift (preferred)
  • Overnight shift (preferred)

Work remotely:

  • No

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

IT Support Technician

IT Technical Support - Nights / Twilight
Reports to: Technical Manager
Salary: £25-30k DOE
Shift Pattern – Night Shift / Twilight
Location: Leeds (Office based)

About us:
Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:
The IT Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s. You will report directly to the Nights Technical Team Supervisor.

Responsibilities:

  • To provide IT technical support: answering support escalated queries via phone, email or remote desktop support & live chat.
  • To provide IT technical support queries professionally and efficiently.
  • To take ownership of fault tickets and be proactive when dealing with customer issues
  • To ensure that all SLA’s are met
  • Ensure customer is continually updated on incidents where you have ownership
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes
  • To take ownership of fault tickets and be proactive when dealing with user issues
  • To log all support requests on the ticketing platform and maintain full documentation using the relevant fault template ensuring all fields are completed
  • Support customers in the use of Lily Solutions by providing necessary training and advice
  • To allocate more complex fault tickets to a 3rd line team member
  • To identify opportunities which will ensure a customer becomes more efficient or save money in addition to this promote new products/services we offer
  • Qualify Change Management Effects and sort approval (via Change Control Process)
  • Mentor Others within the company
  • Deal with proactive tickets escalated in RMM
  • Identify opportunities from faults
  • Progress tickets to find timely resolution (tickets don’t necessarily go up the chain, we may guide other lines of support to resolution.)

About You:
We are looking for a good team player and problem solver to join our team. You should want to grow with the business and have an appetite for growing knowledge and learning new skills.

Qualifications and Technical Skills:

  • Experience of Microsoft Office 365
  • Customer Facing
  • Thorough understanding of Networking
  • Exposure to Firewalls Installation (Sonicwall experience would be advantageous)

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Additional pay:

  • Commission pay

Benefits:

  • Additional leave
  • Bike to work scheme
  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • On-site parking
  • Referral programme

Schedule:

  • Night shift

Experience:

  • Technical support: 2 years (preferred)

Shift availability:

  • Night shift (preferred)
  • Overnight shift (preferred)

Work remotely:

  • No

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Technical Executive

Job Title: Technical Executive
Reports to: Technical Manager
Salary: In the region of £21,000
Location: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for businesses. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Tech Team are a multifaceted group of talented individuals who support the customer base and Lily’s own DTS Engineers. There is a great team spirit and they regularly take part in department and company -wide incentives and competitions.

About the role:

The Technical Executives provide high level technical liaison, support and administration to our customers and engineers, with responsibility for the full lifecycle of incidents/problems that may arise.

Responsibilities:

  • Take ownership of, and proactively deal with, customer faults
  • Maintain a high degree of customer service for all support queries
  • Implement fixes and solutions in a timely manner, either via discussing directly with the customer, via email, via remote access or onsite
  • Liaise with PABX manufacturer technical support helpdesk to provide solutions to rectify problematic faults
  • Support customers or users with a fix or provide suitable remedies for on prem and hosted solutions including Broadband IT service
  • Allocate more complex service issues to the relevant Support members
  • Provide training support to external providers and vendors
  • Provide full customer training on the installed product
  • Log all calls on ConnectWise and maintain full documentation off issues and problems when diagnosing faults including fixes
  • Provide clear and concise documentation of completed allocated work
  • Assist other Technical staff and engineers involved in projects, and work with management in the assignment of technical tasks where required
  • Adhere to all Lily procedures, guidelines and principles
  • Follow Health & Safety procedures set out by the Company in order to ensure the safety of you, your colleagues and others and adhere to Health and Safety Policy of site on.
  • Be committed to the principles and practice of continuous professional development and to undertake additional training to meet individual and organisational needs.
  • Assist in the development and training of other engineers

About You:

You will embody and display our core values of passion, performance, and integrity.

You are someone who is eager to learn and who proactively finds solutions to problems. You enjoy working as part of a team and happily take instruction and step in where extra resource is needed. You are equally as comfortable working on your own and, if necessary, you are able to proactively manage issues with minimal support.

You have the ability to build rapport and strong relationships, both internally and externally, which means you are trusted to act as an ambassador for the company.

Qualifications and Technical Skills:

  • Excellent written, oral, and interpersonal skills with an ability to effectively communicate across all levels of the organisation
  • Thorough understanding and working knowledge of IT/telecommunications industry particularly networking, IP and VoIP
  • Working knowledge of PABX’s, in particular LG including PC applications and remote connectivity.
  • Knowledge of any other PABX’s will be an advantage

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Provisioning  Executive

Location 

  • Leeds 

About the team 

The team is a diverse team made up of 9 team members who all bring different experiences and perspectives to the business. The Projects department is collectively in charge of managing the installs, ensuring orders are placed correctly and the engineers have the correct kit on site. A strong work ethic runs through the team, each team member is hard working and understands they are part of a bigger team and everyone has a role to play. 

Roles and Responsibilities 

  • Managing Personal email inbox 
  • Manging stage 2 of the onboarding Process – Provisioning 
  • Placing orders in relation to all aspects of Network Services Agreement 
  • Leased Line Orders 
  • Number Porting 
  • New line Installs 
  • Broadband Installs 
  • Mobile Provisioning 
  • Updating MSL and Provisioning Tickets 
  • Working with Project Executive to manage projects 
  • To develop a good working relationship with Engineers and Internal Departments 
  • To clear jobs on the database inputting all relevant information in an accurate and timely manner. 
  • To cover team members duties as and when required. 
  • Adhere to Key Performance Indicators (KPI's) and objectives as defined. 
  • Status check all outstanding work daily. 
  • Communicate with Internal Departments via variety of medium including email and telephone. 
  • To update internal Ticketing system 

Role Requirements 

  • Excellent Time Management
  • Exceptional Organisational Skills 
  • Ability to manage workload 
  • Excellent Planning Skills 
  • Attention to detail 

About you 

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience. Having excellent time management is significantly important as you will need to manage your workload effectively in a busy environment.  

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded.  

Qualifications and Technical Skills 

Proficient in Microsoft Excel and Microsoft Word. 

Experience in the industry is preferred, as a result you of this you will have a greater understanding of the roles and responsibilities you will be performing daily. 

Stores Executive

Job Type: Full-time, Permanent
Salary: From £18,500 per year
Location: Leeds Head Office
Head Office: Leeds

About Us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

Requirement of Position:

The role will entail ensuring the successful day-to-day operations of the Stores area and Procurement process- you will be responsible for sourcing of equipment, full ownership of a small stores function, ownership of stock control and be responsible for purchasing goods from various suppliers at the best price possible. 

Objectives and Responsibilities:

  • Responsible for maintaining accurate stock records on the system at all times.
  • Implementation of minimum and maximum levels of stock.
  • Identification of fast moving stock and ensuring stock is in place to meet demand.
  • Ensure stock is clearly labelled and stored correctly as well as keeping the general working areas tidy.
  • To assist with stock re-organisation whereby fast moving stock is located close to the picking areas for improved picking times.
  • Implement processes for dealing with excess stock.
  • To be extra diligent that all items are booked into and out of the warehouse
  • To assist with the scoping and implementation of any stock and purchasing related projects or improvement initiatives as defined by management.
  • To perform purchasing tasks on a daily basis with any back order stock queries, purchasing requests and other purchase related work.
  • To ensure company Healthy and Safety procedures are adhered to and implemented

Additional Responsibilities:

  • Liaise with Lily’s suppliers; ensuring any potential envisaged stock issues are communicated internally
  • To undertake any other tasks and responsibilities as required and instructed by the Operations Director

Knowledge Skills and Experience:

  • An ability to demonstrate excellent written, oral and interpersonal skills; be an effective communicator across all levels of the organisation, including Senior Executive level
  • Flexible approach to work, enthusiastic
  • Ability to multi-task, prioritise workload accordingly and manage conflicting priorities
  • Strong attention to detail
  • Must be able to work on own initiative and also as part of a team with limited guidance
  • A good working knowledge of IT/telecommunications industry would be advantageous

Working Location/Environment:

This role is based at Lily Headquarters, Leeds – due to nature of the role the job does not allow for remote working. Lily operates strict COVID guidelines within the internal office area.

COVID-19 considerations:
If you are asked to the office for an interview you will be asked to do a COVID test on arrival.

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Dedicated account manager
  • 24/7 support options