Careers

Lily is the Home of Digital Transformation.

We're looking for ambitious, passionate, forward thinking people to join our ever-growing team. There couldn't be a better time to choose to work at Lily. We were voted one of the Sunday Times 100 Best Small Companies to Work For 2020 and we won 3 stars in the Best Companies Awards 2020. Finally, we were also recognised in our industry in 2020 by winning Best Company to Work For, Best Apprenticeship Scheme and Best Overall Sales & Marketing Team at the Comms Dealer Awards.  

At Lily, we take great pride in what we do. It’s why we created the S4S, our Strategy for Success. This is the blueprint to what we want to achieve as a company, including the integral role our people have to play in that success. 

We’re looking for people that represent our core values of Passion, Performance and Integrity. We want people to come on the Lily journey with us and help make our business something exceptional. We recognise we would be nothing today without the amazing team we already have at Lily, who make each day fun and exciting.

Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

We also offer exceptional rewards for our employees, including remote working, financial incentives, gym membership and trips away. In 2021, our main employee incentive includes a week long, VIP trip to Cape Town, South Africa. If you want to come along, apply for a role today!

Lily

VIEW OUR LIST OF CURRENT VACANCIES

If you’re interested in joining Lily but don’t see a current role match for you, send your CV to careers@lilycomms.co.uk and we’ll consider you for future opportunities. 

2nd Line Tech Support

Reports to: Technical Manager

Salary: £18 –25k DOE

Location: Leeds  

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s.

The team is made up of 11, including the Head of Operations to the support staff. You will report directly to the Technical Team Supervisor.

Responsibilities:

  • To provide technical support: answering support escalated queries via phone, email or remote desktop support & live chat
  • To provide 2nd line technical support queries professionally and efficiently.
  • To take ownership of fault tickets and be proactive when dealing with customer issues
  • To ensure that all SLA’s are met
  • Ensure customer is continually updated on incidents where you have ownership
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes
  • To take ownership of fault tickets and be proactive when dealing with user issues
  • To log all support requests on the ticketing platform and maintain full documentation using the relevant fault template ensuring all fields are completed
  • Support customers in the use of Lily Solutions by providing necessary training and advice
  • To allocate more complex fault tickets to a 3rd line team member
  • To identify opportunities which will ensure a customer becomes more efficient or save money in addition to this promote new products/services we offer
  • Qualify Change Management Effects and sort approval (via Change Control Process)
  • Mentor Others within the company
  • Deal with proactive tickets escalated in RMM
  • Identify opportunities from faults
  • Progress tickets to find timely resolution (tickets don’t necessarily go up the chain, we may guide other lines of support to resolution.)

About You:

We are looking for a good team player and problem solver to join our team. You should want to grow with the business and have an appetite for growing knowledge and learning new skills.

Qualifications and Technical Skills:

  • Experience of Microsoft Office 365
  • Customer Facing
  • Driving License
  • Thorough understanding of Networking
  • Exposure to Firewalls Installation (Sonicwall experience would be advantageous)

 

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Provisioning  Executive

Location 

  • Leeds 

About the team 

The team is a diverse team made up of 9 team members who all bring different experiences and perspectives to the business. The Projects department is collectively in charge of managing the installs, ensuring orders are placed correctly and the engineers have the correct kit on site. A strong work ethic runs through the team, each team member is hard working and understands they are part of a bigger team and everyone has a role to play. 

Roles and Responsibilities 

  • Managing Personal email inbox 
  • Manging stage 2 of the onboarding Process – Provisioning 
  • Placing orders in relation to all aspects of Network Services Agreement 
  • Leased Line Orders 
  • Number Porting 
  • New line Installs 
  • Broadband Installs 
  • Mobile Provisioning 
  • Updating MSL and Provisioning Tickets 
  • Working with Project Executive to manage projects 
  • To develop a good working relationship with Engineers and Internal Departments 
  • To clear jobs on the database inputting all relevant information in an accurate and timely manner. 
  • To cover team members duties as and when required. 
  • Adhere to Key Performance Indicators (KPI's) and objectives as defined. 
  • Status check all outstanding work daily. 
  • Communicate with Internal Departments via variety of medium including email and telephone. 
  • To update internal Ticketing system 

Role Requirements 

  • Excellent Time Management
  • Exceptional Organisational Skills 
  • Ability to manage workload 
  • Excellent Planning Skills 
  • Attention to detail 

About you 

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience. Having excellent time management is significantly important as you will need to manage your workload effectively in a busy environment.  

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded.  

Qualifications and Technical Skills 

Proficient in Microsoft Excel and Microsoft Word. 

Experience in the industry is preferred, as a result you of this you will have a greater understanding of the roles and responsibilities you will be performing daily. 

Client Account Manager

Job Title: Client Account Manager
Reports to: Neil Harrison and Joel Baker
Salary: £20,000-£23,000 basic plus uncapped benefits
Location: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Client Services team is at the heart of Lily as they are responsible for looking after our customers and supporting their business journey’s. Each customer is massively important to Lily, ensuring they are happy with the services they have and looking for cross sell opportunities where we can add value to their business by providing them with high quality solutions or significant cost savings.

The team is made up of 10 people from Head of Client Accounts to Account Manager’s to support members. As a Lily Account Manager, you will report to the Internal Manager of Sales and the Head of Client Services.

What the job is and your responsibilities:

As a Client Account Manager, you will be provided with your own set of customers, where you will be responsible for:

  • Retaining the customer and growing revenue on the account
  • Responding to customer queries and reporting to the relevant department
  • Building strong relationships with your accounts by understanding their businesses
  • Understanding the products, we sell at Lily
  • Negotiating new contract and payment terms
  • Building, managing and forecasting a solid opportunity pipeline
  • Meeting sales targets

About You:

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience to build rapport and develop strong relationships.

Having excellent communication skills and a problem-solving mindset is essential to get the most out of cross selling opportunities. Time management and being pro-active is also important as you will need to manage your workload effectively with the number of accounts you are provided.

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded as well as adopting to the culture and execution of the Account Development plans.

Qualifications and Technical Skills:

Experience in selling Unified Communications and other related multi-product solutions (Connectivity, Cloud, IT Managed Services and Cyber Security).

Account Management experience is preferred as you have the knowledge and skill to nurture, negotiate and sell whilst keeping the client happy.

Benefits

  • Uncapped commission
  • Pension scheme
  • 20 days holiday plus the option to buy additional holiday days.
  • Duvet day (Day of annual leave for your birthday)
  • Maternity pay
  • Onsite parking
  • Free gym membership
  • The chance of winning fantastic monthly and yearly incentives such as a trip to Cape Town, monthly £250 vouchers, source referrer commission and review incentives.

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Business Development Executive

Job Title: Business Development Executive
Reports to: New Business Internal Sales Manager
Salary: £19,00- £24,000 , OTE £30,000+
Location: Leeds Head Office
Head Office: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

Lily have 6 x business development roles now available for the right candidate to join a multi award winning well established B2B telecommunications company. We are offering a fantastic opportunity for someone who possesses a strong sales ability and knowledge of the telecoms / IT sector.

Joining a small and dynamic award-winning new business sales team, we nurture create and develop sales leads into opportunities and cross sell all products of the business to potential customers.

What the job is :

The primary target of this role is to make outbound telephone calls to a targeted database of potential Lily customers, to generate new business opportunities for the sales team.

OTE £30,000+

Within the role you will need to:

  • Self-source leads for the sales team to pursue.
  • Manage the database to spot opportunities, understand market changes and gain knowledge of on-going and future business requirements.
  • Create customer relationships and develop new contacts within the database for sales targeting.
  • Achieve personal targets, team targets and KPI’s

About You:

  • Strong communication skills
  • Ability to work in a team and individually
  • Lead Generation/Sales experience
  • Telecoms/IT experience is preferred

Please email your CV to careers@lilycomms.co.uk. All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted

Account Manager - IT

Job Title:Account Manager - IT
Reports to: Head of IT Sales
Salary:  £18.5k-£22k Depending on experience plus uncapped benefits
Location: Leeds
Head Office: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

What the job is and your responsibilities:

As a Client Account Manager, you will report into the Head of IT Sales and will be responsible for:

  • Promote & Sell Lily’s IT solutions via calls and online presentations
  • Produce Sales quotes & proposals
  • Develop & maintain strong relationships with clients
  • Negotiate contract renewals
  • Provide internal support for Sales Managers
  • Liaise with current suppliers to obtain pricing and Technical Support
  • Develop targeted campaigns to increase product pipeline
  • Produce reports for monthly activities and forecasting
  • Daily updating of internal systems

About You:

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience to build rapport and develop strong relationships.

Having excellent communication skills and a problem-solving mindset is essential to get the most out of cross selling opportunities. Time management and being pro-active is also important as you will need to manage your workload effectively with the number of accounts you are provided.

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded as well as adopting to the culture and execution of the Account Development plans.

Skills:

  • Experience in selling Managed IT Services & IT Support contracts
  • Display a basic knowledge and general understanding of server/client networking
  • Familiarity of Microsoft based solutions with particular emphasis towards 365 product stack
  • An understanding of key topics surrounding Cyber Security
  • Organised
  • The ability to plan ahead and prioritise

Benefits:

  • Uncapped commission
  • Pension scheme
  • 20 days holiday plus the option to buy additional holiday days.
  • Duvet day (Day of annual leave for your birthday)
  • Maternity pay
  • Onsite parking
  • Free gym membership
  • The chance of winning fantastic monthly and yearly incentives such as a trip to Cape Town, monthly £250 vouchers, source referrer commission and review incentives.

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

 

Billing Executive

Job Title: Billing Executive
Reports to: Billing Manager
Salary:  £18k - £24k depending on experience
Location: Leeds
Head Office: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The successful candidate would work closely day to day with his/her line manager (Billing Manager) but would also be a key part of the wider Lily Finance Team.

The team plays a crucial role supporting Lily on its growth journey and as well as the billing function Lily’s Finance Team is made up of a Finance Manager; leading a team to ensure all aspects of the business’ finances are completed in a timely manner. We also have a Credit Control Manager.

What the job is:

The Billing Assistant will assist the Billing Manager in creating monthly invoices across a wide range of product lines including Telephony, IT, Mobile, Energy, Merchant Services and Lease Rentals.

The role will also involve internal communications (both verbal and via a CRM system); data analysis following the generation of the monthly invoices and reporting thereon to the Billing Manager.

Previous experience in Telco/IT billing is advantageous but not necessary for this position.

Responsibilities:

Data analysis and management

  • Working with the billing manager to analyse call activity month to month
  • Investigating charges received from carriers post bill run
  • Raising queries with carriers
  • Understanding call destinations to resolve daily call rejects
  • Dealing with Fixed Reconciliation
  • Completion of new billing charge analysis
  • Creation of call analysis spreadsheet & analysis of data
  • Creation of service charge analysis spreadsheet & analysis of data

Maximising revenue potential

  • Working with the billing manager on monthly reconciliations to ensure maximum revenue potential
  • Assisting the billing manager with margin analysis of charges.
  • Highlighting errors to the billing manager
  • Investigate any loss making data

Improving customer experience by ensuring accuracy

  • Assisting the billing manager to deal with the monthly call data received to ensure this is correct when invoices sent to clients
  • Assisting the billing manager with the monthly service charge data to ensure accurate billing to our clients
  • Dealing with the billing tickets
  • Adding new charges to billing

Internal & external communication

  • Internal communication both via phone and using CRM system
  • Answering inbound calls

About You:

You are someone who has experience of working in a fast-paced Finance team having been responsible for inputting and reconciling data to despatch invoices against tight deadlines.

You thrive when working under pressure because you have excellent time management skills allowing you to multitask. You can work fast and efficiently whilst ensuring accuracy.

You enjoy working as part of a team and you build strong relationships with colleagues, but you are also able to work alone because you take ownership of your work and use problem solving skills to find answers yourself.

Qualification & Technical Skills:

Previous experience in Telco/IT billing is advantageous but not necessary for this position. Lily offers on the job training to acquire such skills and knowledge if candidates have only some or none of the below.

Knowledge

  • Understanding of the billing process from supplier to customer
  • Communication: internal and external
  • Customer Service, understanding contracts and customer needs
  • Use of Excel: VLOOKUP, Excel Formulas and functions
  • GDPR Regulations
  • Use of platforms including aBILLity, Sage, Outlook, Teams
  • FTP File transfer process
  • Use of online Supplier Portals, Charges, Techincal Understanding
  • Internal Drives, Products and Services
  • Charges, Products and Services
  • Seasonal trends, customer industry, changes in circumstances

Skill

  • You understand suppliers to enable you to retrieve and analyse data to accurately bill on to the customer and raise queries where required to protect business revenue.
  • You can use Excel to a good level to be able to analyse large amounts of data.
  • You can communicate effectively between departments and with customers.
  • You apply your knowledge and problem-solving skills to resolve billing queries.
  • You can read and understand contracts to apply data to customer accounts to ensure accurate billing.

Please email your CV to careers@lilycomms.co.uk. All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Dedicated account manager
  • 24/7 support options