Careers

Lily is the Home of Digital Transformation.

We're looking for ambitious, passionate, forward thinking people to join our ever-growing team. There couldn't be a better time to choose to work at Lily. We were voted one of the Sunday Times 100 Best Small Companies to Work For 2020 and we won 3 stars in the Best Companies Awards 2020 and 2021. Finally, we were also recognised in our industry in 2020 by winning Best Company to Work For, Best Apprenticeship Scheme and Best Overall Sales & Marketing Team at the Comms Dealer Awards.  

At Lily, we take great pride in what we do. It’s why we created the S4S, our Strategy for Success. This is the blueprint to what we want to achieve as a company, including the integral role our people have to play in that success. 

We’re looking for people that represent our core values of Passion, Performance and Integrity. We want people to come on the Lily journey with us and help make our business something exceptional. We recognise we would be nothing today without the amazing team we already have at Lily, who make each day fun and exciting.

Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

We also offer exceptional rewards for our employees, including remote working, financial incentives, gym membership and trips away. In 2021, our main employee incentive includes a week long, VIP trip to Cape Town, South Africa. If you want to come along, apply for a role today!

lily best small companies  lily best companies 2021  best telecoms company to work for  best yorkshire company to work for

Lily

VIEW OUR LIST OF CURRENT VACANCIES

If you’re interested in joining Lily but don’t see a current role match for you, send your CV to careers@lilycomms.co.uk and we’ll consider you for future opportunities. 

2nd Line Tech Support

Reports to: Technical Manager

Salary: £18 –25k DOE

Location: Leeds  

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Technical Support Team are responsible for delivering a high level of support to our clients, ranging from system faults to remote programming. They put a big focus on getting it Right First Time to meet the expectations of our clients whilst meeting team SLA’s.

The team is made up of 11, including the Head of Operations to the support staff. You will report directly to the Technical Team Supervisor.

Responsibilities:

  • To provide technical support: answering support escalated queries via phone, email or remote desktop support & live chat
  • To provide 2nd line technical support queries professionally and efficiently.
  • To take ownership of fault tickets and be proactive when dealing with customer issues
  • To ensure that all SLA’s are met
  • Ensure customer is continually updated on incidents where you have ownership
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes
  • To take ownership of fault tickets and be proactive when dealing with user issues
  • To log all support requests on the ticketing platform and maintain full documentation using the relevant fault template ensuring all fields are completed
  • Support customers in the use of Lily Solutions by providing necessary training and advice
  • To allocate more complex fault tickets to a 3rd line team member
  • To identify opportunities which will ensure a customer becomes more efficient or save money in addition to this promote new products/services we offer
  • Qualify Change Management Effects and sort approval (via Change Control Process)
  • Mentor Others within the company
  • Deal with proactive tickets escalated in RMM
  • Identify opportunities from faults
  • Progress tickets to find timely resolution (tickets don’t necessarily go up the chain, we may guide other lines of support to resolution.)

About You:

We are looking for a good team player and problem solver to join our team. You should want to grow with the business and have an appetite for growing knowledge and learning new skills.

Qualifications and Technical Skills:

  • Experience of Microsoft Office 365
  • Customer Facing
  • Driving License
  • Thorough understanding of Networking
  • Exposure to Firewalls Installation (Sonicwall experience would be advantageous)

 

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

Please email your CV to careers@lilycomms.co.uk to apply and we’ll get back to you if you fit the bill.

Provisioning  Executive

Location 

  • Leeds 

About the team 

The team is a diverse team made up of 9 team members who all bring different experiences and perspectives to the business. The Projects department is collectively in charge of managing the installs, ensuring orders are placed correctly and the engineers have the correct kit on site. A strong work ethic runs through the team, each team member is hard working and understands they are part of a bigger team and everyone has a role to play. 

Roles and Responsibilities 

  • Managing Personal email inbox 
  • Manging stage 2 of the onboarding Process – Provisioning 
  • Placing orders in relation to all aspects of Network Services Agreement 
  • Leased Line Orders 
  • Number Porting 
  • New line Installs 
  • Broadband Installs 
  • Mobile Provisioning 
  • Updating MSL and Provisioning Tickets 
  • Working with Project Executive to manage projects 
  • To develop a good working relationship with Engineers and Internal Departments 
  • To clear jobs on the database inputting all relevant information in an accurate and timely manner. 
  • To cover team members duties as and when required. 
  • Adhere to Key Performance Indicators (KPI's) and objectives as defined. 
  • Status check all outstanding work daily. 
  • Communicate with Internal Departments via variety of medium including email and telephone. 
  • To update internal Ticketing system 

Role Requirements 

  • Excellent Time Management
  • Exceptional Organisational Skills 
  • Ability to manage workload 
  • Excellent Planning Skills 
  • Attention to detail 

About you 

We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience. Having excellent time management is significantly important as you will need to manage your workload effectively in a busy environment.  

At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded.  

Qualifications and Technical Skills 

Proficient in Microsoft Excel and Microsoft Word. 

Experience in the industry is preferred, as a result you of this you will have a greater understanding of the roles and responsibilities you will be performing daily. 

Technical Executive

Job Title: Technical Executive
Reports to: Technical Manager
Salary: In the region of £21,000
Location: Leeds

About us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for businesses. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The Tech Team are a multifaceted group of talented individuals who support the customer base and Lily’s own DTS Engineers. There is a great team spirit and they regularly take part in department and company -wide incentives and competitions.

About the role:

The Technical Executives provide high level technical liaison, support and administration to our customers and engineers, with responsibility for the full lifecycle of incidents/problems that may arise.

Responsibilities:

  • Take ownership of, and proactively deal with, customer faults
  • Maintain a high degree of customer service for all support queries
  • Implement fixes and solutions in a timely manner, either via discussing directly with the customer, via email, via remote access or onsite
  • Liaise with PABX manufacturer technical support helpdesk to provide solutions to rectify problematic faults
  • Support customers or users with a fix or provide suitable remedies for on prem and hosted solutions including Broadband IT service
  • Allocate more complex service issues to the relevant Support members
  • Provide training support to external providers and vendors
  • Provide full customer training on the installed product
  • Log all calls on ConnectWise and maintain full documentation off issues and problems when diagnosing faults including fixes
  • Provide clear and concise documentation of completed allocated work
  • Assist other Technical staff and engineers involved in projects, and work with management in the assignment of technical tasks where required
  • Adhere to all Lily procedures, guidelines and principles
  • Follow Health & Safety procedures set out by the Company in order to ensure the safety of you, your colleagues and others and adhere to Health and Safety Policy of site on.
  • Be committed to the principles and practice of continuous professional development and to undertake additional training to meet individual and organisational needs.
  • Assist in the development and training of other engineers

About You:

You will embody and display our core values of passion, performance, and integrity.

You are someone who is eager to learn and who proactively finds solutions to problems. You enjoy working as part of a team and happily take instruction and step in where extra resource is needed. You are equally as comfortable working on your own and, if necessary, you are able to proactively manage issues with minimal support.

You have the ability to build rapport and strong relationships, both internally and externally, which means you are trusted to act as an ambassador for the company.

Qualifications and Technical Skills:

  • Excellent written, oral, and interpersonal skills with an ability to effectively communicate across all levels of the organisation
  • Thorough understanding and working knowledge of IT/telecommunications industry particularly networking, IP and VoIP
  • Working knowledge of PABX’s, in particular LG including PC applications and remote connectivity.
  • Knowledge of any other PABX’s will be an advantage

Please email your CV to careers@lilycomms.co.uk and we’ll get back to you if you fit the bill.

Business Development Executive

Job Title: Business Development Executive
Reports to: New Business Internal Sales Manager
Salary: £20,00- £25,000 , OTE £35,000+
Location: Leeds Head Office
Head Office: Leeds

Are you driven, and hungry for money and progression?

Do you want to kick start your career with one of the UK’s best companies to work for?

We have proudly been placed #27 in the top 100 best small companies to work for in the UK, as well as being placed in the top 20 companies to work for in the Yorkshire and Humber region.

About Us:

Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to for small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?

About the Department/Team:

The new business sales team play a huge role in the business, which we take very seriously. We are the start of the sales process and the first point of contact for customers. As part of the role, we nurture, create and develop sales leads into opportunities and cross sell all products of the business to potential customers.  

Lily is going through an exciting period of high growth and so we are in the process of setting up this new team; which means huge potential for both commission and career progression for those that join the team now. We are creating a team of energetic, motivated and target driven sales people who work hard but have fun. We’d love you to join us!

What the job is:

The primary focus of this role is to make outbound telephone calls to a targeted database of potential Lily customers, to generate new business opportunities for the sales team.

We offer a great basic with OTE £35,000+ and regular, additional incentives.

Within the role you will need to:

  • Self-source leads for the sales team to pursue.
  • Manage the database to spot opportunities, understand market changes and gain knowledge of on-going and future business requirements.
  • Create customer relationships and develop new contacts within the database for sales targeting.
  • Achieve personal targets, team targets and KPI’s.
  • Present our company to potential clients.

Benefits at Lily:

  • Structured Induction Programme
  • In-house training via our Lily Performance Academy
  • Personal performance plan
  • Extra income opportunities on top of salary and commission
  • Purchase additional holidays
  • ‘Duvet day’ for your birthday
  • Company incentives such as bike to work scheme and a monthly £15 contribution to your gym membership
  • Lily Life – actively run fun company events
  • Company pension
  • Access to an Employee Assistance Programme for wellbeing support

About You:

Are you an outgoing, confident individual who enjoys a challenge? Do you possess a strong sales ability and have previous knowledge of the telecoms/IT sector? Have you got a ‘can do/no quit’ attitude?

To be successful in this role, you will ideally have previous sales experience developing leads. You will be a good relationship builder as you will also be responsible for continuous business from your accounts. A new business salesperson who is capable of self-generating their own leads ad opportunities will thrive in this role and make a lot of money.

Although previous experience in the telecoms/IT sector is preferred, having the right attitude, motivation and commitment is more important as we are able to provide full training to the right candidates.

All applications will be considered but due to the number of applications only those deemed the most suitable will be contacted.

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Dedicated account manager
  • 24/7 support options