Client Area

Each year, we adjust the prices of some of our products and services in line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%

When we work out our prices, we use the CPI rate published in January. For January 2022, the CPI rate is 5.4%. This means that, in 2022, most of our customers will see a price increase of 9.3%.

The price changes take effect from 1st April 2022. If you have a query regarding how this will impact your bill, please contact us.

Welcome to our dedicated customer area, where you can get access to all the resources that you need to help your service from Lily run even smoother.
Within this section, you’ll find information on setting up a direct debit, accessing technical support and contacting our customer service team.


Manage Your Telephony Services

By using this service, you can generate online reports of your webaBILLity account, making it easy to monitor and manage your telephony services account with us.

Access account

Raise a Technical Support Ticket

Do you have a technical support enquiry you need our help with? Please submit a ticket and a member of our team will be in touch shortly.

Create new support ticket

Set Up Direct Debit

Make it easy to pay your bills with payments via direct debit.

Sign up here


Contact Customer Services

Don’t know the details of your account manager? Call us on 0343 507 1111 to speak to a member of our customer services team.

Opening Hours

We’re changing our contact centre hours to provide more support to our customers. Our phone line hours are open between 08:00 – 18:00 Monday to Friday.

We partner with some of the worlds leading technology brands

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Dedicated account manager
  • 24/7 support options