Each year, we adjust the prices of some of our products and services in line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%
When we work out our prices, we use the CPI rate published in January. For January 2022, the CPI rate is 5.4%. This means that, in 2022, most of our customers will see a price increase of 9.3%.
The price changes take effect from 1st April 2022. If you have a query regarding how this will impact your bill, please contact us.
Welcome to our dedicated customer area, where you can get access to all the resources that you need to help your service from Lily run even smoother.
Within this section, you’ll find information on setting up a direct debit, accessing technical support and contacting our customer service team.
Manage Your Telephony Services
By using this service, you can generate online reports of your webaBILLity account, making it easy to monitor and manage your telephony services account with us.
Raise a Technical Support Ticket
Do you have a technical support enquiry you need our help with? Please submit a ticket and a member of our team will be in touch shortly.
Set Up Direct Debit
Make it easy to pay your bills with payments via direct debit.
Contact Customer Services
Don’t know the details of your account manager? Call us on 0343 507 1111 to speak to a member of our customer services team.
We’re changing our contact centre hours to provide more support to our customers. Our phone line hours are open between 08:00 – 18:00 Monday to Friday.