September 25th 2020


For many businesses working from home is here to stay. Remote working has moved from being a niche requirement for a small subset of employees to a mainstream requirement with the Coronavirus pandemic.

Microsoft Teams has been a platform used by businesses on a global scale to keep in touch with their teams and customers. It’s a Unified Communications Solution – but has your business been using Teams to its full advantage?

Many businesses utilising Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Teams as a full cloud-based UC solution with enterprise grade telephony.

What is required to enable Teams - Direct Routing?

  • Microsoft 365 or Office 365 license including Teams
  • Microsoft Phone System add-on
  • An internet connection

Why invest in Microsoft Teams as your business phone system?

Cost saving

Significant cost saving per user when compared to Microsoft’s calling plans (allows you to maximise existing 365 license cost).

Complete Cloud Solution

Cloud-based solution with no expensive initial outlay as there’s no need for traditional hardware.

Never miss a call

Tailored business continuity with network and number level resilience to keep your business working.

Number porting

Keep the same geographical number wherever you are.

Agile working

Allows for flexible and remote working and enables a collaborative approach.

Access to advanced call statistics

Data includes time to answer, call waiting time, call outcome and caller details statistics.

Some of you may be thinking but what about Skype® for Business? Many businesses already use Skype® for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging its users to make the transition to Teams.

In addition to Skype and functions such as instant messaging, screen sharing and web conferencing, MS Teams adds centralised chat / collaboration, persistent chat and much more. There’s some great features to improve communication and operations which in turn improves efficiencies.  

Download our whitepaper to find out more about Teams – Direct Routing.

If you are looking to upgrade your phone system or would like to learn more about Unified Communication Solutions please get in touch.

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