5th August 2020


There is no question that upgrading your phone system will benefit your business in a number of ways. Technology has advanced dramatically over the last decade; features you could have only once dreamed of are available at your fingertips.

1. Refresh your technology

As a nation most of us are obsessed with having the latest mobile, whether that’s an iPhone or an Android. Why? Because we want to be able to take advantage of the new features such as having an ultra-wide camera.

It’s no different for your business phone system, moving to a hosted phone system provides more opportunities such as flexible working, as you can take calls on your mobile as well as your phone system, meaning you never miss a call.

2. Data is king

Call statistics are crucial to businesses in every industry. The average UK company loses £12,000 a year due to missed calls. 85% of customers will never call back if their call isn’t answered, they will simply find the next option – your competitor!

Call recording software provides data for various activities, from staff training to performance management. Should you require it, you can opt for a solution that records 100% of calls – essentials in certain sectors. The option is there to also pick and choose which calls to record if this suits your business the best. 

3. Automate

Efficiency = Automation. It’s that simple, everyone knows the power of automating from saving time to most importantly saving money. There are many features to hosted VoIP phone systems to help support your business every day, these can be different depending on the industry.

For instance, hotels and leisure facilities can be supported by automating their wake-up process, automatic calls can be actioned and if they don’t pick up any calls a notification goes to the CRM to alert further action may be needed. A product that supports every business is auto attendant, this ensures calls are directed to the correct place.

4. Integrate with new tech

The businesses which provide their consumers with what they need are the most successful. By integrating technology with your VoIP phone system, this allows you to support your customers growing needs.

With the advancement in home working communicating via video has become increasingly more important. Introducing iPECS2Teams, iPECS have recognised this shift in business and teamed with Microsoft Teams bringing the calls from iPECS Cloud to Microsoft Teams users.

By adding voice and calls to Teams delivers improved user productivity and effectiveness of the Microsoft Teams platform. Businesses can say goodbye to the frustration of having two systems and say hello to iPECS2Teams on PC, tablet and mobile!

Lily is here to evolve your technology

As you can see from this blog, there’s a number of ways upgrading your business phone system can accelerate your business growth.

Don’t let your business journey be stuck on hold. At Lily we are Digital Transformation specialists, we have experts that have experience in a wide range of sectors. We don’t only focus on telecoms, we specialise in IT, merchant services, energy, mobile and much more. Our speciality is bringing innovation which future proofs businesses whilst making them significant cost savings.

Get in touch today to find the business phone system which suits your needs. If required, we can audit all your business services to look for further available opportunities to revolutionise your business setup.

Back to Main Blog

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Account manager support
  • 24/7 support options
Leeds Office

Connect House, Unit A, Millshaw Business Park, Global Avenue, Leeds LS11 8PR

0343 507 1111


ScoTland Office

Unit 2c, Laurieston Industrial Estate, Old Redding Rd, Laurieston, Falkirk FK2 9JU

0343 507 1111