July 20th 2020
HOW LILY SUPPORTS HOTELS AND LEISURE FACILITIES
At Lily, we always look to create efficiencies and tailor our solutions to help our customers work smarter, not harder. These are just some of the ways that we’ve tailored our solutions to the specific needs of hotels & leisure facilities.
1. Be setup for video conferencing
The “new normal” means some guests will need to attend events virtually. VoIP with video conferencing can enable your clients to communicate via video from your conference rooms, allowing you to have bigger events.
2. Integration with your CRM
Our solution integrates with a number of front of house CRM systems, such as Opera. The integration helps make your processes more streamlined and efficient.
3. Identify status of rooms
Using the phone system, your cleaning staff have the ability to set the status of the phone for that room to red, amber or green, depending on the cleaning status of the room. The main console at reception will then see room status using a traffic light system, knowing which rooms are ready for guests to check into.
4. Easily keep in communication with late arrivals or lock outs
We can connect the door phone to your night porter so if guests happen to get locked out or arrive late, they can communicate with a member of your team. Our mobile applications mean the night porter doesn’t have to be fixed to one location, they can be on the move getting other tasks completed during their shift.
5. Improve your wakeup call process
Using our technology, you can schedule wake up calls for your guests. The phone system can be set to automatically try three times and if it receives no answer, an alert will be sent to your CRM and front of house staff to action. You may wish to send someone to the room to ensure the guest is up and does not miss their wake-up call. This is a great way of improving customer satisfaction in the wake-up call process.
6. Block calls and reduce activity
In order to avoid nuisance calls disturbing guests, we can put a block on room to room calls after a certain time. Exceptions can be made for bookings with multiple rooms, so those guests can freely communicate with each other. We can also block calls once a room is vacated, to ensure staff aren’t making personal calls.
These are six ways Lily supports hotels and leisure facilities in being more efficient, all because we want to help streamline tasks and improve your customers experience.
We hope you enjoyed reading this blog. If you’re are interested in finding out more about how we can help your hotel or leisure facility, please click here to contact us.