September 16th 2020


The question currently popping up in everyone’s conversations at the moment is - “Do you think we will go into a second lockdown?” With restrictions being increased across the UK and more areas receiving increased support to fight coronavirus spikes, I’m sure you will agree it feels like we are close to the tipping point.

After having several months of freedom, being able to visit places such as bars, restaurants, cinemas and retailers, another lock down is a difficult concept to accept but it’s something that could be on the horizon.

Make sure your business is prepared

It’s easy to get wrapped up in your day-to-day, especially as most businesses are trying to reap back the lost revenue in Q2 and Q3 of 2020. It’s essential within this time to be delivering the highest level of customer service to your customers.

Customers don’t care about any of your logistical issues, when they call, it’s because they want to speak to someone, and they expect to be connected to someone who can answer their questions quickly and efficiently.

61% of consumers still prefer to use the phone – this is important to recognise. It’s never been more important to ensure your full team is setup to receive calls at home, auto attendant is setup to ensure the calls are going to the right place and you have the ability to transfer and record calls if needed.

50% of consumers would use a company more frequently after a positive customer experience, so improving the quality and responsiveness of your service will also allow you to maximise revenue from your existing clients and prospect base. With the right collaboration tools in place, you can grow your business and build better relationships thanks to personalised remote communication methods such as instant chat or video calling.

According to American Express, UK consumers are willing to spend, on average, 15% more with companies that have a history of positive customer service experience. This is great news for businesses who have a well thought out communications plan and customer experience.

Having Unified Communication capabilities such as instant messaging, presence, video calling and collaboration tools helps keep your business running at maximum productivity. This is essential as we draw closer to flu season and with the emergence of tighter COVID restrictions.

Lily is here to equip your business with innovative technology to help support your communication strategy. Get in touch if you require a mobile business communication system that can be as mobile as you require.

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