July 2ND 2020


At Lily, we always look to create efficiencies and tailor our solutions to help our customers work smarter, not harder. These are just some of the ways that we’ve tailored our solutions to the specific needs of healthcare.

1. Be setup for busy periods

The demand for health care is high, so that’s why having visibility of call statistics is crucial as it provides a wealth of knowledge. The data allows you to identify easily who is on the phone, the length of calls and calls which are waiting to be answered. Your call statistics can all be monitored live from your wallboard allowing you to respond immediately if more resource is needed.

2. Integration with your CRM

Our solution integrates with popular front house CRM systems such as System One and Emis web. The integration helps make your processes more streamlined and efficient.

3. Keep your patients informed

Communicating with callers is essential; we can setup a queue status to inform them of their place in the queue. To improve the customers experience, we can give your patients the option to select a call back whilst keeping their place in the current queue, this allows them to get on with other tasks and saves them waiting on hold.

4. Be there for patients ‘out of hours’

We understand it’s important to be there for your patients when you are closed. If patients happen to need assistance for an emergency, we can connect them to 111 so they can communicate with a medical professional without adding further delay.

5. Improve your flu jab process

Flu jabs are essential in fighting viruses in the winter season. Using our technology, we can setup a dedicated voicemail to email service allowing patients to leave their details to be called back when is best for you. This is a great way to efficiently run this service, allowing you to be in control of booking appointments.

6. Direct calls to the pharmacy

In order to avoid calls coming through to your surgery which are simply for repeat prescriptions, we can setup call options to ensure these calls are directed to the correct place, the first time.

These are six ways Lily supports doctor surgeries in being more efficient, all because we want to help streamline tasks and reduce pressure where we can as we understand there is always a huge demand for healthcare, especially in the current climate with the Coronavirus pandemic.

We hope you enjoyed reading this blog. If you’re are interested in finding out more about how we can help doctors surgeries and other healthcare organisations, please click here to contact us.

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Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Account manager support
  • 24/7 support options
Leeds Office

Connect House, Unit A, Millshaw Business Park, Global Avenue, Leeds LS11 8PR

0343 507 1111


ScoTland Office

Unit 2c, Laurieston Industrial Estate, Old Redding Rd, Laurieston, Falkirk FK2 9JU

0343 507 1111