October 6th 2021


Microsoft Teams has exploded in popularity thanks to the pandemic, as many businesses have chosen to adopt it as their preferred choice of internal communication. It’s a popular choice thanks to how easy it is to use and the amount of features it holds.

Microsoft Teams already gives us so much, but the benefits don’t stop with just the initial Teams application. Organisations can now make more of the application and utilise the ability to take and receive customer calls through Teams by integrating it with their existing external VoIP phone system, such as Horizon or iPECS ONE. By doing so, this enables the platform to become a full cloud-based unified communications solution. Businesses are able to take advantage of their existing Microsoft infrastructure to support their business voice requirements, all within one simple application.

This is great news for big fans of Microsoft Teams, as they can bring all of their existing users under the one platform for collaboration, voice and messaging. Not only will users be able to message and call colleagues within their organisation via Teams, but also make calls to clients in exactly the same way.

Benefits of Microsoft Teams Integration:

  • Make calls whilst you’re on the go from multiple devices, whether it’s your desktop, laptop or mobile
  • Save money by only paying for the licenses you require
  • Maximise your existing Microsoft 365 licenses
  • Seamless integration with the rest of your Microsoft technology
  • Make business simpler with just one unified communications solution
  • Users are already familiar with Teams platform

Integrating Teams with your existing VoIP system is a great option for small and medium sized businesses looking to update their phone systems. Optimise your Microsoft Teams experience and save time and money by switching to one simple solution. Get in touch today to find out more.

Back to Main Blog

Why Choose Lily?

  • Multi Award-Winning Business
  • 86% of our customers have saved money
  • We work with leading technology partners for the most innovative comms and IT solutions
  • Tailored services unique to your business
  • Consolidate your bills & services with one trusted provider
  • Dedicated account manager
  • 24/7 support options