August 25th 2021


Business phone systems have changed a lot over the years. One of the main changes has been the transition to cloud-based systems, as opposed to using on premise servers and dedicated hardware. New phone solutions often include a soft phone or client that the user can run on numerous devices, including their mobile or desktop.

VoIP (Voice over Internet Protocol) phone systems are an example of cloud-based systems. VoIP technology allows you to make calls over the internet and with this comes a range of features and benefits. Here’s a list of our top 8 benefits to using a VoIP telephone system for your business.

1. Lower Costs

By switching to a VoIP telephone system, you could reduce your business costs as you would be using your Internet connection to both make and receive calls, as opposed to run individual telephone lines. .

2. More Flexibility

You can mould your VoIP system to meet your business needs and requirements exactly how you want them and tailor them specifically to you. Add features such as auto-attendant and call recording, as well as setting a custom on hold message.

3. Higher Call Quality

A VoIP telephone system offers a higher call quality compared to other options, due to the fact that it uses your internet connection.

4. Easily Scalable

VoIP telephone systems are easily scalable and adding new users is easy thanks to the use of the internet for calls. New lines don’t have to be provisioned so all you have to do to add a new user is purchase a new phone or license when required.

5. Improve Customer Service

With a VoIP telephone system, you can ensure that your business will never miss a customer call and make sure calls are answered within a few seconds.

6. Be More Mobile

A great advantage to VoIP systems is that they allow to be mobile and make calls from wherever you are, perfect for flexible working. Whether you’re in the office, at home or even on the go you can make and receive calls no matter where you are thanks to many VoIP phone systems offering both desktop and mobile apps.

7. Future-Proof Your Business

Adopting a VoIP system will ensure that your business is future-proofed as old technologies are faded out. This includes being prepared for the ISDN switch off happening in 2025, which will impact all businesses not using a VoIP system. .

8. Collaborate More

VoIP systems allow you to collaborate with your team more easily as there are multiple ways to communicate with them available. These include audio calling, video conferencing and instant messaging, as well as being able to share files with one another.

Make the switch to a VoIP telephone system today with Lily. Our Lily Cloud solution offers all of the above benefits and features and more. Get in touch to find out more about our VoIP systems or to speak to a member of our team.

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