The core focus of our company is to provide high quality, cost-effective Managed I.T. Support, tailored to fit your individual business requirements. Having worked in the industry for almost two decades, we’ve experienced a variety of support contracts which have often included blanket cover or elements some businesses will never use. Your company and your staff are unique and therefore the cover in place needs to be exclusive to you.
Our primary method of support is our dedicated Help Desk. This service provides access to an MCP or MCSE member of staff initially or within our 30 minute SLA. Our standard operating hours are Monday-Friday 08.00-18.00* however, we have out of hours and weekend cover options available.
The traditional support model has changed over the last few years though. What was deemed break-fix” i.e. wait for something to go wrong and then call, has been superseded by Proactive Care. At Lily, all our Support Contracts include 24×7 Monitoring, Patching & Reporting, which alert our Help Desk to potential problems, enabling us to rectify these before they manifest and affect you.
Network administration or what we like to refer to as housekeeping requires constant attention. If it’s left too long, it builds up, or in extreme cases, things can start to break.
General tasks usually include: Creating new users / Removing old ones, modifying existing user permissions; Maintaining files/folders / General user security
From the moment your Support Contract starts, our engineers will ensure every attention is given to ensure your network runs efficiently.
Our Help Desk service can be enhanced by providing onsite resources. This can be as little as a few hours per month or scheduled days on a weekly basis. Again, we tailor this offering to your need.
Our Managed IT service aims to give you peace of mind that we have your IT under control, allowing you to concentrate on running your business.