PHONE-LINK is an easy-to-use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop - boosting your productivity. Make telephony a simple as the click of a mouse by integrating the ability to make, transfer and receive calls. Check your colleagues’ presence on your desktop and see their availability instantly. This is a new and exciting way of engaging with your desk phone and communicating with your customers and fellow colleagues.
Making telephony a fully integrated part of all of your business processes means you can help the rest of your team be more productive. Enhance productivity by:
- Quickly directing calls to available colleagues by checking their presence
- Dialling straight from your CRM, accounts package, website or any desktop application
- Access caller's details before the call is even answered, match the caller ID with their database records
- Quick message your colleagues without disturbing them with a call
- Update colleagues on your current availability and activity with simple status updates
Improving Customer Care
When your customers or contacts call you, database records can be instantly popped onto your screen, based on the incoming number being matched with the database records. This will help you build affinity with the caller and you’ll save time trying to discover who the caller is. You can immediately start processing orders, noting actions or initiating a business process based on the caller’s needs.
Make the move from telephone-based call control to screen-based call control an easy transition with PHONE-LINK. New users can get used to on-screen call control with many of the features and functions of the telephone replicated in an on-screen application. As your team becomes more confident, call control is increasingly integrated into the business processes and applications people work with, ensuring it becomes an extension of the application and desktop environment.
Designed to be easily installed when you implement your iPECS system, or as a simple upgrade to your current system, the PHONE-LINK server requires only a simple PC and can be on a shared computer for small office installations. The client offers a simple wizard-driven setup on each PC with only basic configuration settings required. Thanks to the simple site-based licensing model, all users of the iPECS can easily access the full functionality of PHONE-LINK for an initial one off-site licence based on the iPECS Call Server.
Just a few seconds saved on each call can create big savings for your business. With PHONE-LINK you can complete calls faster than ever before, thanks to the way the system finds customer records and database files for you - speed, simplicity and savings!
Deliver costs savings in your business by:
- Shortening call lengths and saving on call costs
- Reducing the number of staff required to handle calls
- Reduce the number of lines you require as call durations reduce
- Application integration
Using simple wizards pre-configured into the software set up, PHONE-LINK can ensure your application is working with your iPECS telephone system quickly and easily. The following table provides a quick and easy reference for supported applications.