The hospitality landscape is evolving quickly as travellers become increasingly demanding and every interaction becomes an opportunity to build customer loyalty. We understand the challenges and can help you tackle them directly with our Phone Systems from iPECS, designed specifically for the Hospitality Industry.
Great communication is the lifeblood of any hotel and aids your team in delivering great customer service. Your guests prefer simplicity, especially when accessing information on your hotel’s facilities. Through a combination of Phone, WiFi and TV, they can be provided with all the information they need to make the most of your hotel’s and related amenities.
We understand that staff turnover and limited time for training can be significant challenges for managers in hospitality. With this in mind, there is a great need for intuitive, simple systems, processes and technology to equip your staff to excel at every opportunity. The iPECS UCP Hotel Phone System provides users with an effective, easy-to-use interface tailored to these industry-related challenges.
Customers Search for Value Online
A standard part of the booking process for many guests is trying to find the best deal and reading up on the opinions of other travellers. Online bookings, often through aggregated booking sites, all reduce available margins, making it increasingly important to convert traffic from your own website.
Word of mouth and opinion sharing online has a powerful effect on whether someone goes through with booking, meaning your best customers are your best revenue generators, and your best sales channel. iPECS helps ensure that incoming calls are prioritised and handled by the most appropriate member of your team.
Brand Management and Customer Relationship Building
Returning guests can be one of the single biggest contributors to profitability and are an essential part of the mix in any hotel occupancy plan. Making guests feel at home and welcoming them back as old friends is the first stage in building great customer relationships.
Be aware of how connected and aware regular travellers may be. You need to keep your teams one step ahead to continue to generate loyalty and provide customers with an added value service; ensure your team are the ones sharing information, not the other way around. In most hotels, over 80 per cent of the team is mobile and will therefore require more than just a desk-based phone.
The New Normal
Guests are constantly challenging hotels to deliver diverse experiences, better value pricing and greater levels of service. iPECS hotel phone systems and applications can help your team to win in this new world through better communication and collaboration.
With these pressures and challenges, there is no single answer to winning in today’s competitive hospitality landscape. However, iPECS is part of the solution and feeds the flow of communication between your prospective guests, current guests, returning guests, booking teams and the whole hotel staff.
iPECS in Hospitality Brochure