The average UK company loses £12,000 a year due to missed calls. 85% of customers will never call back if their call isn’t answered. They will simply go to the next option – your competitor. Imagine if you never missed a call again; with the Lily icall suite this is the reality. Many of our customers have enjoyed increased revenue thanks to this system.
Benefits of icall Suite:
- Missed Call Reporting: Never miss a call again with a full report of all missed phone calls and telephone numbers.
- Business Analytics: Our reporting tools will help you understand the patterns of your customer calls, so you’ll know peak times vs quiet ones. With this information, you can ensure optimum staffing levels and the delivery of consistently strong service to your customers.
- Call Evaluation: Record your calls and use those that stand out as prime examples for training team members. Use both good and bad examples to show staff how you expect calls to be handled.
- Compliance: In a surprisingly high amount of industries call recording is a mandatory requirement. With icall suite, you can ensure your company is compliant with the latest industry regulations regarding call recording.
- Automated Dialling: If your business makes outbound calls, you could double the amount you make, without increasing staff, simply by using automated dialling.
- Computer Telephony Integration: icall will help bridge the gap between your computer and your phone. With access to call history, you’ll benefit from being able to review a customer’s previous entries while you speak with them.