Call Recording

Call recording software can deliver benefits to most business types. There is an ever-increasing number of applications for this technology, from staff training to performance management. Should you require it, you can opt for a solution that records 100% of calls – essential in sectors that need to retain a record for legal or compliance reasons.

The functionality of call recording software today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls; from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.

Benefits of Call Recording Software with Lily:

iPECS IP call recording (IPCR) is a recording and monitoring solution tightly integrated with iPECS call servers.

Optimised for small and medium businesses, the iPECS IPCR is designed as a reliable and cost-effective solution. Delivering powerful value-added features, the iPECS IPCR can meet the needs of any business.

Features of the iPECS IPCR

Real-time monitoring and recording for all terminals:
Remote call recording:
Conference recording:
Search and play recordings:
Distributed recording:
Intuitive display of statistics:

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