Call recording software can deliver benefits to most business types. There is an ever-increasing number of applications for this technology, from staff training to performance management. Should you require it, you can opt for a solution that records 100% of calls – essential in sectors that need to retain a record for legal or compliance reasons.
The functionality of call recording software today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls; from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.
Benefits of Call Recording Software with Lily:
- Staff performance monitoring
- Campaign and promotion evaluation
- Training support
- Improve customer service
- Regulation and code of practice compliance
- Record transactions
- Integrated IP Call Recording