What Our Clients Say
Take a look at our video testimonials and case studies to find out what our clients say about us.
“As a company that is reliant on the success of our outbound sales calls, we are especially cognizant the need to have a reliable calling platform with software that allows us to monitor output as well as record all calls. In raising our needs to Lily Comms with the constraints of our budget Lily Comms offered and ultimately delivered a solid and scalable platform. In addition, they have been very expedient in dealing with the issues that will always arise (be they emergencies or simple queries), and always in a professional and courteous manner.
As the Head of Sales for Ward & Co, I cannot reasonably recall specifications or technical information about our phone system, nor do I want to. Lily Comms fits like a glove in this respect. They are the experts I can count on and can take on my existing and future needs and keep me ahead of the curve, so that I can focus on what I do best. I have benefitted from their superb customer service and invaluable expertise.
Philip Moran, Ward & Co
“Lily came in and identified the best service for our business. They were then efficient and reliable during install and stayed within budget. We had a named engineer who we could call during the install and switch over, who knew what we wanted and worked with us to ensure we could achieve it.
Having someone from Lily working with us reassured the whole team, that whilst we might have a problem in the future we could trust Lily to resolve it. To date no problems have been reported though! They have been reliable, honest and straightforward from start to finish.”
Madeleine Marston, Director, Horsepower International
“I have a strong working relationship with our Account Manager Neil Harrison. He is able to assist me with the queries that I have.
When I was tasked to look at our phone solution I was initially impressed with the presentation by Chris Morrisey & his team. It was explained clear and really allowed me to make the right choice for our company. The reports system really stood out for me compared to other companies that we were looking at.
During the installation even though we were faced with challenges outside of both our and Lily Comms control, I was given full support and updates throughout. We had our engineer on site on our first day that the phones were installed to make the process run as smoothly as possible.
Since we have had our phones in, it has proved to be a great solution, we have been able to provide a better level of service to our customers, and generated some great reports which has allowed us as a business to really understand our trend data.
The Customer Service Team & Tech Team are always friendly and we know each other on first name terms. They are an asset to Lily Comms.
Lily Comms have made my job easier by providing the right solution and having off and onsite support when I need it.”
Lynsey Baker, Total Swimming
“The system we had only had very limited options for our clients and our own business wasn’t being reflected how it should be with antiquated features.
We wanted to have a state of the art system which could be operated and understood by all staff and clients. It was important that the new system could accommodate all our client’s different and individual telephony requirements.
The iPECS system that has been installed acts as a separate system for each of our clients. It tailors for all their individual needs and more. Being able to offer click-to-dial and voicemail-to-email was something that we hadn’t even considered before Lily Comms’ consultation. It also allows the receptionists to walk freely around the building while still being able to answer the phone. Being able to get an overview of call usage from iCall call statistics helps us when billing clients.
Lily Comms cannot be praised highly enough for their commitment to getting the job done to the highest possible standard. From the outset it really felt like Lily Comms had our best interests at heart and provided solutions that benefitted us not only from an operational standpoint, but financially. The knowledge of their engineer was superb and nothing was too much trouble. Lily Comms offer an exceptional and professional service in all departments.”
Sally Reed, Director, Northgate Business Centre
“As the supplier and maintainer of Shearings Group telecoms, Lily Comms have provided us with an exceptional service from day one. The systems they have installed are full of features that have really helped develop our business in terms of staff efficiency across our sites.
Whenever we require Lily Comms’ assistance they go above and beyond to make sure we are fully satisfied. Everything is always dealt with in a timely manner with the utmost professionalism by their team of engineers.
With Lily Comms we have total peace of mind that out telecoms set-up will always be configured to the highest standard possible. I have no hesitation in recommending Lily Comms to any company in the hospitality industry.”
Mark Williams, Director of Systems, Shearings Group
“Shanks Waste began working with Lily 8 years ago, when they were assigned to a Shanks project by another Shanks supplier. It became apparent during the project that Lilly were the kind of company Shanks could work with, so they were approached to become our permanent PBX and cabling supplier.
The thing which initially and has continued to impress us with Lily, is their Customer Service. We have a direct contact within Lily, however if that person is not available, whoever answers the phone will always be more than willing to help. This service extends out to the engineers as well, we have never had an engineer who only does “what’s on his job sheet”, and virtually every engineer has always gone above and beyond.
As previously mentioned, initially Shanks teamed up with Lily for the provision and installation of PBX’s and Cat 5 cabling. Due to their hard work and dedication these services have now been extended to cover Infrastructure cabling (fibre, armoured cabling), ADSL/router configuration and installation, site surveys and site installation/decommissioning.
The last 8 years have been very enjoyable working with Lily, and I hope there’s more to come.”
Steve-Pryor Jones, Senior Project Manager, Shanks Waste Management
“I just wanted to drop you a quick note about our new phone system and install.The system is great and so far we are pleased with all the functionality it provides us, lots more to explore on it I’m sure.
The main purpose of the note is to commend both Richard and Dawn for their help over the last week. Dawn has done fab job of getting us back online with the broadband and seems that nothing is too much trouble for her. Richard has been a pleasure to deal with on the install and I think he has quite enjoyed himself here over the last couple of days and did not seemed to phased by anything we asked of him, his knowledge of the system is great. All in all really pleased with the system and your team.”
Chris Owens, Director, Bawtry Motor Auction Remarketing
“We have a large portfolio of clients and up to date reliable telecommunication equipment is vital to our business. We asked Lily Comms for a quotation on a new system and as well as finding their prices very competitive I was more than impressed at the features and functions of the system that came as a standard. The first meeting with the sales representative for Lily Comms was simple and there was no hard sell. He merely had the confidence in the product to convince me that it right for the requirement that I have.
Within a week of this first meeting our new system was installed and working well. I would have no hesitation in recommending Lily Comms to any business out there looking for new telecommunications equipment. The service has been excellent right from the start.”
Elizabeth Eagles, Director, NaS Legal
“Our previous telephone system was old and staff were struggling to use it effectively. Lily Communications were asked to provide a quote with 2 other telecommunication providers and we found them very reasonable for the system we were required. The sales person listened very carefully to what we required and tailored a quote for our needs.
We found the whole process from the initial contact to the installation very easy and straight forwarded. We were very impressed with their professionalism whilst maintaining a welcoming approach. We would recommend Lily Comms to others looking to improve their telecommunications services.”
Varsha Parmar, Development Officer, Human Rights & Equality Commission
“From the first contact with Lily Comms they were friendly and able to make us savings instantly. The installation was made within the first week and I couldn’t have asked for any more. I highly recommend Lily Communications to anyone looking for a personal, friendly service from their telecommunications provider.”
Geoffrey Bulman, Director, Bulman Sealants
“Lily’s commitment to achieving excellent customer service was delivered throughout the whole process. The consultant, Jason, was able to advise and explain our needs in simple English, cutting through the jargon. It was a pleasure dealing with him and nothing was too much trouble. His advice was spot on and the systems installed are excellent. I would highly recommend Lily Comms when looking for a new telecoms provider.”
Nicola Shaw, Operations Manager, Continental Bottle Company
“On expanding our Company we were looking for a telephone system which would be suitable to our needs covering all three sites. The process was well ordered and went through smoothly. A huge benefit when contacting Lily is that they do have a British call centre as we have encountered problems in the past with other companies. We would highly recommend Lily Comms.”
Sandra Whitehorn, Office Manager, Hill & Clark Property Professionals
“From initial consultation to on-going support, Lily Comms have been exceptional. They were able to advise solutions based on our needs in simple English. The telephone system installed is a huge improvement on our old set up and our bills were actually reduced. Throughout the whole relationship with the company nothing has been too much trouble for them. I would recommend Lily Comms to any business looking to improve their telecommunications services.”
Karen Wood, Manager, Absolute Care & Support
“As a large network of franchised Estate Agents turning over millions of pounds across our twelve branches, our communications systems are paramount to our business. From the initial consultation we had with your Managing Director, Chris Morrisey and the on-going support from your Head of Network & Client Services, Neil Harrison, we feel your company not only understand the needs of our business for provide tailor made solutions to suit our requirements.
With our old communication system that was not only dated, but expensive to maintain, we quickly established we could improve our business efficiencies and intelligence to develop and grow the various departments with our head office. This expertise provided by your team has also enabled us to provide sophisticated systems to our network of branches to ensure a first class service to all our clients and customers.
Your installation team kept us up to date every step of the way and provided an excellent service in not only installation but on-going after sales support and training. The team often were working late into the evening to ensure we met our deadlines and a smooth transition when switching suppliers.
With the intelligence the reporting system of these new systems provide, we are now able to monitor, measure and evaluate statistics to make future recommendations when business planning for future growth. This also assists with staffing levels and provides evidence to support management project planning. The savings our Company has made by investing in your systems has reduced our running costs significantly.
We feel we have found a communications company that will continue to develop our communication strategy with our network. Your customer focus driven manner is professional and makes us feel valued as a customer. This experience has built trust in our organisation to continue a long standing business relationship for the future.”
Nina Craggs, Business Manager, Lovell Bacons
“From the outset Lily have provided us with a first class service. Our meeting with your sales person, Paul, was highly informative and we felt like he really took on board what we required rather than push for a sale. He explained to us all the options available and how we could use the phone system features and associated products to better our business. We saw two other companies and Lily provided us with far and away the best option.
In our line of business call recordings are hugely important and we were repeatedly let down by our old telecoms provider on this front. The system was bulky and the bills were expensive. Moving to Lily has been a breath of fresh air. Not only have our bills been reduced, we have so much more available to us. The call recording is perfect and never lets us down, the call stats gives us on overview of the business that we’ve never had before, the slick crm system that links to the phone system has helped us to become more organised, the music on hold Lily have produced really present our brand well and the phone system itself is far easier to use than our previous system.
The customer service from Lily has been excellent from the start. Their engineers and office staff have spent countless hours to get us set up and running and to make sure everything is running smoothly. When we had a minor issue of our lines being temporarily down our Lily contact, Joel, was very friendly and helpful until the issue was resolved.”
Luke Baker, Head of Business Development, Road to Recovery
Internal 2 Widget
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- Everything under one roof
- Over 2500 happy clients
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"The last 8 years have been very enjoyable working with Lily, and I hope there’s more to come."
Steve Pryor-Jones, Shanks Waste Management
"Lily Comms cannot be praised highly enough for their commitment to getting the job done to the highest possible standard."
Sally Reed, Northgate Business Centre
"From initial consultation to on-going support, Lily Comms have been exceptional."
Karen Wood, Absolute Care & Support
"They have been reliable, honest and straightforward from start to finish."
Madeleine Marston, Horsepower International
We have a series of case studies on the work we've done for our clients. To find out more, please click the links below.