Hospitality – Hotel Phone Systems
The hospitality landscape is evolving quickly as travellers become increasingly demanding and every interaction becomes an opportunity to build customer loyalty. We understand the challenges and can help you tackle them directly with our Hotel Phone Systems from iPECS, designed just for Hotels and businesses in the Hospitality Industry.
iPECS UCP – Unified Hotel Phone System
Great communication is the lifeblood of any hotel and aids your team in delivering great customer service. Your guests prefer simplicity, especially when accessing information on your hotel’s facilities. Through a combination of Phone, WiFi and TV, they can be provided with all the information they need to make the most of your hotel’s facilities.
In the Hotel and Hospitality industry, there is high staff turnover and limited available time to train your staff. With this information in mind, there is a great need for intuitive and easy systems, processes and technology to equip your staff to excel at every opportunity. The iPECS UCP Hotel Phone System provides users with an intuitive, easy to use interface that shows the benefits of iPECS technology in the Hospitality Industry.
Customers Search for Value Online
A standard part of the booking process for many guests is trying to find the best deal and reading up on the opinions of other travellers. Online bookings, often through aggregated booking sites, all reduce available margins, making it increasingly important to convert traffic from your own website.
Word of mouth and opinion sharing online has a powerful effect on whether someone goes through with booking, meaning your best customers are your best revenue generators, and your best sales channel. iPECS helps ensure that incoming calls are prioritised and handled by the best member of your team.
Brand Management & Customer Relationship Building
Returning guests can be one of the single biggest contributors to profitability and are an essential part of the mix in any hotel occupancy plan. Making guests feel at home and welcoming them back as old friends is the first stage in building great customer relationships.
Constantly connected travellers can be better informed of aspects of your hotel and offers than your own team are if you don’t equip them with the right tools to stay connected. In most hotels, over 80% of the team is mobile and therefore requires more than just a desk-based phone.
The New Normal
With the only constant change, there is no normal and guests are constantly challenging hotels to deliver new and different experiences, better value pricing and greater levels of service. iPECS hotel phone systems and applications can help your team to win in this new world through better communication and collaboration.
With these pressures and challenges, there is no single answer to winning in today’s competitive hospitality landscape. iPECS is part of the answer and feeds the flow of communications between your prospective guests, current guests, returning guests, booking teams and the whole hotel staff.
More Information – Hotel Phone Systems
If you would like more information, please download and read the brochure below. If you would like to discuss with us in further detail about our Hotel Phone Systems, please fill in the ‘How Can We Help’ form on the right side of this page and one of our communications analysts will get in touch to discuss your needs and build you the perfect communication solution. Alternatively, you can call us on 0343 507 1111.
Internal 2 Widget
- Proven to save you money
- Leading edge technology
- Multi-award winning
- Tailored solutions
- Personal Account Manager
- The friendly expert
- Everything under one roof
- Over 2500 happy clients
- 24/7 support available
- Your custom supports charity
"The last 8 years have been very enjoyable working with Lily, and I hope there’s more to come."
Steve Pryor-Jones, Shanks Waste Management
"Lily Comms cannot be praised highly enough for their commitment to getting the job done to the highest possible standard."
Sally Reed, Northgate Business Centre
"From initial consultation to on-going support, Lily Comms have been exceptional."
Karen Wood, Absolute Care & Support
"They have been reliable, honest and straightforward from start to finish."
Madeleine Marston, Horsepower International
We have a series of case studies on the work we've done for our clients. To find out more, please click the links below.