The core focus of our company is to provide high quality, cost-effective Managed IT Support, tailored to fit your individual business requirements. Having worked in the industry for almost two decades, we’ve experienced a variety of support contracts which have often included blanket cover or elements some businesses will never use. Your company and your staff are unique and therefore the cover in place needs to be exclusive to you.
Our primary method of support is our dedicated Help Desk. This service provides access to an MCP or MCSE member of staff initially or within our 30 minute SLA. Our standard operating hours are Monday-Friday 08.00-18.00* however, we have out of hours and weekend cover options available.
The traditional support model has changed over the last few years though. What was deemed break-fix” i.e wait for something to go wrong and then call, has been superseded by Proactive Care. At Lily Comms, all our Support Contracts include 24×7 Monitoring, Patching & Reporting, which alert our Help Desk to potential problems, enabling us to rectify these before they manifest and affect you.
Network administration or what we like to refer to as housekeeping requires constant attention. If it’s left too long, it builds up, or in extreme cases, things can start to break.
General tasks usually include: Creating new users / Removing old ones, Modifying existing user permissions; Maintaining files/folders / General user security
From the moment your Support Contract starts, our engineers will ensure every attention is given to ensure your network runs efficiently.
Our Help Desk service can be enhanced by providing onsite resources. This can be as little as a few hours per month or scheduled days on a weekly basis. Again, we tailor this offering to your need.
Our Managed IT service aims to give you peace of mind that we have your IT under control, allowing you to concentrate on running your business.
Please contact us and one of our sales account managers will be more than happy to meet to discuss your requirements further.
Internal 2 Widget
- Proven to save you money
- Leading edge technology
- Multi-award winning
- Tailored solutions
- Personal Account Manager
- The friendly expert
- Everything under one roof
- Over 2500 happy clients
- 24/7 support available
- Your custom supports charity
"The last 8 years have been very enjoyable working with Lily, and I hope there’s more to come."
Steve Pryor-Jones, Shanks Waste Management
"Lily Comms cannot be praised highly enough for their commitment to getting the job done to the highest possible standard."
Sally Reed, Northgate Business Centre
"From initial consultation to on-going support, Lily Comms have been exceptional."
Karen Wood, Absolute Care & Support
"They have been reliable, honest and straightforward from start to finish."
Madeleine Marston, Horsepower International
We have a series of case studies on the work we've done for our clients. To find out more, please click the links below.